BPO IT Manager
4 days ago
Position: IT Operations Team Lead
Industry: IT Company
Location: Ortigas, Pasig
Salary: Up to Php 70,000
Schedule: Regular Schedule
Work Set-Up: Onsite
Complete Benefit Package
Job Description:
We are seeking a skilled IT Operations Team Lead with hands-on technical expertise and a strong background in Firewall (FW) technologies. Ideal candidates will have extensive experience in managing BPO/IT/ITES environments and a solid understanding of ISO and ITIL frameworks. This role involves overseeing offices in Ortigas, Antipolo, and Tarlac.
Roles & Responsibilities:
- Supervise 24x7 site operations and staff.
- Manage shift workload and escalate resource needs to management.
- Oversee IT operations, handle escalations, and manage ticketing.
- Be available on-call 24x7.
- Lead Incident, Request, Change, and Escalation processes with a focus on performance and service improvement.
- Support infrastructure activities and problem resolution.
- Coordinate with departments to align with business processes.
- Monitor IT systems to support project growth.
- Conduct gap analysis of existing and required infrastructure.
- Manage and coordinate the Site/NOC team.
- Communicate networking issues effectively with clients and employees.
Preferred Qualifications:
- 8-12 years of experience in managing BPO/IT/ITES environments.
- Certifications: CCNA, ITIL, MCSE preferred.
- Knowledge of Data Centers, Active Directory, Windows Server, IIS, SQL, and web services.
- Experience with LAN/WAN networking protocols, MPLS, SIP Trunks, and telephony systems.
- Strong IP troubleshooting skills (TCP/IP, NAT, DHCP, DNS).
- Excellent leadership, people management, and communication skills.
- Ability to multitask, analyze problems, and manage a team effectively.
-
BPO IT Manager
4 days ago
Ortigas, Pasig, Philippines J-K Network Services Full timePosition: IT Operations Team Lead Industry: IT Company Location: Ortigas, Pasig Salary: Up to Php 70,000 Schedule: Regular Schedule Work Set-Up: Onsite Complete Benefit Package Job Description: We are seeking a skilled IT Operations Team Lead with hands-on technical expertise and a strong background in Firewall (FW) technologies. Ideal candidates will have...
-
BPO IT Manager
4 days ago
Pasig, Philippines J-K Network Services Full timePosition: IT Operations Team LeadIndustry: IT CompanyLocation: Ortigas, PasigSalary: Up to Php 70,000Schedule: Regular ScheduleWork Set-Up: OnsiteComplete Benefit PackageJob Description:We are seeking a skilled IT Operations Team Lead with hands-on technical expertise and a strong background in Firewall (FW) technologies. Ideal candidates will have extensive...
-
Team Manager BPO
4 days ago
Pasig, Philippines Offshore Business Processing Full timeDo you have leadership/supervisory experience in a BPO environment/freight forwarding company? Build an incredible team here at OBP. APPLY now!Job SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for what you doAchieve work-life balanceImprove exponentially with enhanced learningResponsibilitiesDevelops and...
-
Recruitment Manager
5 days ago
Pasig, Philippines GESG Full timeOur client, a mid-sized BPO company in Ortigas Pasig, is in need of a Recruitment Manager with the following qualifications-Must have volume hiring experience in a BPO setting-Not a job-hopper, must have stayed with his/her employer for a minimum of 2 years or so, before moving on to the next employer -Knowledgeable if not proficient in data analytics,...
-
Team Manager BPO
4 days ago
Pasig City, Philippines Offshore Business Processing Full timeDo you have leadership/supervisory experience in a BPO environment/freight forwarding company? Build an incredible team here at OBP. APPLY now! Job Summary HMO on Day 1 Receive promising perks and rewards Experience travel opportunities Get recognized for what you do Achieve work-life balance Improve exponentially with enhanced...
-
Team Manager BPO
4 days ago
Pasig City, Philippines Offshore Business Processing Full timeDo you have leadership/supervisory experience in a BPO environment/freight forwarding company? Build an incredible team here at OBP. APPLY now! Job Summary HMO on Day 1 Receive promising perks and rewards Experience travel opportunities Get recognized for what you do Achieve work-life balance Improve exponentially with enhanced...
-
Recruitment Manager
5 days ago
Pasig City, Philippines GESG Full timeOur client, a mid-sized BPO company in Ortigas Pasig, is in need of a Recruitment Manager with the following qualifications -Must have volume hiring experience in a BPO setting -Not a job-hopper, must have stayed with his/her employer for a minimum of 2 years or so, before moving on to the next employer -Knowledgeable if not proficient in data analytics,...
-
Recruitment Manager
4 days ago
Pasig City, Philippines GESG Full timeOur client, a mid-sized BPO company in Ortigas Pasig, is in need of a Recruitment Manager with the following qualifications -Must have volume hiring experience in a BPO setting -Not a job-hopper, must have stayed with his/her employer for a minimum of 2 years or so, before moving on to the next employer -Knowledgeable if not proficient in data analytics,...
-
Operations Manager
4 days ago
Ortigas, Pasig City, Philippines RecruiterPH Full timeResponsibilities: Develop and implement the operational strategy for the retail account. Oversee and manage day-to-day operations. Prepare and manage the budget for the retail account. Identify areas for process improvement. Ensure compliance with all legal and regulatory requirements. Required Skills: Bachelors’ Degree Holder. At least 3 years...
-
Operations Manager
4 days ago
Ortigas, Pasig City, Philippines RecruiterPH Full timeResponsibilities: Develop and implement the operational strategy for the retail account. Oversee and manage day-to-day operations. Prepare and manage the budget for the retail account. Identify areas for process improvement. Ensure compliance with all legal and regulatory requirements. Required Skills: Bachelors’ Degree Holder. At least 3 years...
-
Budget Management Professional
19 hours ago
Ortigas, Philippines Visaya KPO Full timeKey ResponsibilitiesAs an Accounting Specialist at Visaya KPO, your key responsibilities will include:Managing financial transactions and preparing financial reportsConducting financial analysis and providing recommendations to managementEnsuring compliance with financial policies and proceduresProviding support to colleagues on financial mattersTo be...
-
Trainer (BPO)
4 days ago
Pasig, Philippines Offshore Business Processing Full timeJob Summary HMO on Day 1 Receive promising perks and rewards Experience travel opportunities Get recognized for what you do Achieve work-life balance Improve exponentially with enhanced learning Responsibilities To train, support and mentor associates on required skills per client request To assist the Training Supervisor with tasks and responsibilities...
-
Senior Operations Manager
4 days ago
Ortigas, Philippines Gratitude Philippines Full timeQualifications: ● Excellent verbal and written communication skills for supported Bi-lingual channel (Mandarin) ● 3-5 years in an operational management role in BPO setting ● It would be greatly preferable if the potential candidate possesses managerial experience from a closely related industry. ● Minimum of 2 years in college, preferably a...
-
Senior Operations Manager
4 days ago
Ortigas, Philippines Gratitude Philippines Full timeQualifications: ● Excellent verbal and written communication skills for supported Bi-lingual channel (Mandarin) ● 3-5 years in an operational management role in BPO setting ● It would be greatly preferable if the potential candidate possesses managerial experience from a closely related industry. ● Minimum of 2 years in college, preferably a...
-
HS Grads are welcome to apply CSR BPO
4 days ago
Ortigas, Pasig, Philippines Metacom Full time• Provide information on after sales services and warranties • Take customers’ orders on the telephone and in person • Ensure that all orders are placed in the order database and delivered to the customer in a timely fashion • Assist in managing discrepancies and complaints
-
HS Grads are welcome to apply CSR BPO
4 days ago
Ortigas, Pasig, Philippines Metacom Full time• Provide information on after sales services and warranties • Take customers’ orders on the telephone and in person • Ensure that all orders are placed in the order database and delivered to the customer in a timely fashion • Assist in managing discrepancies and complaints
-
IT Consultant
4 days ago
Ortigas, Philippines RecruiterPH Full timeJob Title: Manager or Associate Manager IT Support Job Location : Ortigas, Pasig Salary: 100K for Manager 80K for Associate Manager *50k IT Consultant * On-site, Timing : Graveyard shift – 9.30-6.30, Qualifications: 7 to 8 years of experience in handling a team of IT professionals as AM or Manager in BPO healthcare or at least BPO company Hands-on...
-
IT Consultant
4 days ago
Ortigas, Philippines RecruiterPH Full timeJob Title: Manager or Associate Manager IT Support Job Location : Ortigas, Pasig Salary: 100K for Manager 80K for Associate Manager *50k IT Consultant * On-site, Timing : Graveyard shift – 9.30-6.30, Qualifications: 7 to 8 years of experience in handling a team of IT professionals as AM or Manager in BPO healthcare or at least BPO company Hands-on...
-
Trainer (BPO)
4 days ago
Pasig City, Philippines Offshore Business Processing Full timeJob SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for what you doAchieve work-life balanceImprove exponentially with enhanced learningResponsibilitiesTo train, support and mentor associates on required skills per client requestTo assist the Training Supervisor with tasks and responsibilities related to...
-
Applications Management Manager
1 week ago
Pasig, Philippines ETEAM INC Full timeResponsible for the application, maintenance and support management, databasemanagement, project management, developing/programming, business operations’efficiency and adoption.II. SPECIFIC DUTIES AND RESPONSIBILITIES• Application/Development/programming.o Responsible for the management of software programs and applications, with abilityto create,...