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Customer Service and Admin Support Professional

2 weeks ago

Quezon City, National Capital Region, Philippines Nityo Infotech Services Philippines Full time
Nityo Infotech Services Philippines is looking for a highly skilled and detail-oriented professional to join our team as a CSR / Admin Support Specialist. As a key member of our organization, you will play a vital role in providing exceptional support to clients during their availment process.

Your responsibilities will include responding to inquiries and concerns via phone or email, screening and assessing coverage or non-coverage requests, and documenting all captured transactions in the call management suite. To succeed in this role, you must possess excellent communication skills, both written and verbal. Proficiency in MS Office applications, including Word, Excel, and PowerPoint, is also essential.

We are seeking a candidate with a Bachelor's degree in a relevant field or equivalent work experience. A minimum of 2 years of experience in customer service and/or administrative roles is preferred. Background or experience in an insurance company or an outsourcing company doing life and/or health insurance operations is an advantage.

Job Description:
Schedule: Must be open for shifting schedule
Location: Eastwood QC
Work Type: Full Time