Customer Service Senior Professional

7 days ago


Quezon City, National Capital Region, Philippines NTT DATA North America Full time

As a Phone Support Associate Lead at NTT DATA North America, you will be part of a team dedicated to delivering exceptional customer experiences.

Key Responsibilities
  • Provide front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
  • Field between 75 to 100 calls per day.
  • Communicate effectively and professionally with both internal and external customers to resolve questions and issues.
  • Collaborate with management or other team members to proactively address service issues and concerns.
Requirements
  • At least 1 year of experience in a professional/office related environment.
  • Experience using a computer with Windows PC applications.
  • Attention to detail, accuracy, and accountability for work product.
  • Effective communication (oral/written) skills in a professional/office setting.
  • High school diploma or GED.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for growth and development.



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