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Customer Service Ambassador

2 weeks ago

Quezon City, National Capital Region, Philippines Marivent Hotels and Resorts Inc. Full time
Job Description

We are seeking a highly motivated and detail-oriented Front Office Associate to join our team at Marivent Hotels and Resorts Inc. As a key member of our front office staff, you will be responsible for providing exceptional customer service, ensuring seamless guest experiences, and maintaining the highest standards of professionalism in all interactions.

Key Responsibilities:
  • Manage front desk operations, including check-in, check-out, and room assignments.
  • Provide accurate and timely information to guests regarding hotel facilities, services, and local attractions.
  • Maintain a high level of product knowledge, including rooms, rates, and promotions.
  • Address guest complaints and concerns in a professional and courteous manner.

Requirements:
  • Degree or diploma in hospitality management is an asset or relevant work experience.
  • Excellent communication, customer service, and leadership skills.
  • Strong organizational and time-management skills.
  • Solid interpersonal skills.
  • Ability to work on a shifting schedule.
  • Competency with Microsoft Office.
  • Adaptability to changing situations in a calm and professional manner.
  • Strong written and verbal communication skills.
  • Prior hospitality experience would be advantageous.

Benefits:
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work with a diverse team.