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Chief Service Officer for Healthcare Operations

2 weeks ago

Mandaluyong City, National Capital Region, Philippines beBeeTeamLead Full time ₱75,000 - ₱110,000
Job Title: Team Lead for Healthcare Account

This position involves overseeing daily operations for all agents delivering high-quality and valued services.

Key responsibilities include conducting training and coaching, analyzing and reporting on productivity metrics, ensuring client updates through various means, and performing other supervisory tasks as required.

The ideal candidate should have at least one year of BPO experience handling a US Healthcare account, with at least six months of team lead experience. Strong knowledge of US healthcare insurance is also essential.

In addition to technical skills, the successful applicant will possess excellent verbal and written communication skills, be detail-oriented, proficient in MS Tools, and able to multi-task effectively.

  • Oversee daily operations for all agents delivering high-quality and valued services.
  • Conduct training and coaching, including insights and action plans to improve.
  • Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols.
  • Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports.
Requirements:
  • At least 1 year BPO experience handling a US Healthcare Account.
  • At least 6 months TL experience.
  • Knowledgeable with US Healthcare Insurance.
  • Must be detail oriented.
  • Proficient in using MS Tools.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Excellent verbal and written English skills.
Benefits:
  • Competitive salary.
  • Health Insurance with free dependents.
  • Night differential.
  • Attendance Bonus.
  • Paid time off.
  • Convertible to cash leave credits.
  • Performance Appraisal.
  • Work-life balance.
  • A focus on growing your career path with us.
Why Choose Us:
  • Strong culture and values-driven leadership.
  • We create opportunities for you to learn and grow at any stage of your career.
  • Continuous learning and innovation.
  • We foster an inclusive environment where everyone thrives.