Virtual Assistance Solutions Coordinator

1 week ago

Hagonoy, Central Luzon, Philippines beBeeAccount Full time ₱4,560,000 - ₱5,040,000

Join our team to become a key player in revolutionizing virtual assistance services. As a New Gen Account Lead, you'll be at the forefront of client and team success, leading direct video interactions with international clients, coaching and developing a high-performing team of virtual assistants, shaping the future of our proprietary software through hands-on testing, and building lasting partnerships with clients across global markets.

About this role:

  • Job Description: You will lead engaging video calls with international clients to understand their evolving needs, monitor client satisfaction, and proactively address concerns before they escalate.
  • Client Success Management: Ensure smooth onboarding experiences that set clients up for long-term success, build strong client relationships focused on mutual growth and satisfaction, and identify opportunities for clients to expand their VA services and grow their business.
  • Virtual Assistant Success Development: Coach and mentor a team of 5-8 virtual assistants to achieve exceptional performance, provide feedback and training to help VAs exceed client expectations, and facilitate skill development opportunities that benefit both VAs and their clients.
  • Success Coordination & Problem Resolution: Bridge communication gaps when clients and VAs face misunderstandings, coordinate replacement processes when client-VA matches need adjustment, and translate client business needs into actionable development plans for VAs.

About you:

  • Proven Experience: Demonstrated experience working as a Virtual Assistant or Executive Assistant for international clients (US/AU preferred).
  • Client Success Experience: Proven ability to ensure client satisfaction and build lasting professional relationships.
  • Team Coordination Experience: Any experience coordinating, mentoring, or supporting other people in achieving their goals.
  • Excellent Communication Skills: Professional-level written and verbal English for executive interactions.
  • Success-Oriented Mindset: Understanding of what drives both client satisfaction and employee success.

We offer:

  • A competitive fixed monthly salary.
  • HMO coverage.
  • Paid Time Off.
  • 13th month pay.
  • Government benefits (SSS, PhilHealth, PAG-IBIG).
  • An opportunity to grow and develop within the company.

If you're an experienced VA excited about coordinating success for both clients and virtual assistants, passionate about developing win-win solutions, and eager to be the bridge that creates mutual success, we want to hear from you.

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