Customer Engagement Representative

7 days ago


Manila, National Capital Region, Philippines Toku Pte Ltd Full time

At Toku Pte Ltd, we are on a mission to help companies engage with their customers efficiently. We are currently expanding our operations and seeking a skilled Voice Communications Expert to join our team.

As a Technical Support Engineer, you will be responsible for monitoring client service availability and performance, proactively identifying potential disruptions and taking corrective actions. Additionally, you will respond promptly to alerts and incidents, diagnosing and resolving technical issues to minimize service downtime.

A key responsibility of this role is to maintain accurate records of client interactions, issues, and resolutions in the ticketing system. This will enable us to continuously improve our services and ensure high levels of client satisfaction.

If you have a proven track record in a customer-facing technical support role, preferably in the VoIP or telecommunications industry, we encourage you to apply. A strong commitment to delivering exceptional customer service and ensuring client satisfaction is essential for this role.



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