Customer Engagement Specialist

4 days ago


Manila, National Capital Region, Philippines Turnitin Full time

We are a global company dedicated to ensuring the integrity of education and improving learning outcomes.

We are seeking a Customer Engagement Specialist to join our team. In this role, you will be responsible for designing and presenting solutions that demonstrate the product's value, addressing customer needs effectively.

You will engage in functional & technical discussions with customers, conduct needs assessments and solution-finding sessions, and provide technical expertise to Sales and Customer Success teams.

Main Responsibilities:
  1. Understand customer requirements and pain points through functional & technical discussions.
  2. Design and present solutions that address customer needs and demonstrate the product's value.
  3. Conduct needs assessments and solution-finding sessions for customers with varying levels of complexity.
Key Skills:
  • Strong understanding of our product suite, including front-end and back-end functionality.
  • Ability to communicate technical concepts clearly to diverse audiences.
  • Team-oriented mindset, working effectively with Sales, Customer Success, and other internal stakeholders.


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