Consultant Engagement Representative

2 weeks ago

Manila, National Capital Region, Philippines Allegis Group Services, Inc. Full time
Consultant Engagement Representative (Nightshift)
  • Full-time

Working at Allegis Global Solutions (AGS) is more than just a job. It's a career. It's a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that's designed to harness human enterprise, you design a workforce that's built for impact.

At AGS, we help companies all over the world transform their people into a competitive advantage. It's not about filling seats. It's about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.

With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients' organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges – from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model.

We also represent over 100 countries and speak dozens of languages. So as you're building relationships and doing your job, you'll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.

The Consultant Engagement Representative is responsible for providing an exceptional experience through best-in-class service You will manage the Consultant/Contractor experience throughout the assignment life-cycle and proactively manage communication-related to essential job functions. Additionally, you will ensure our consultants receive superior support for all job-related questions, concerns, or issues.

The Consultant Engagement Representative will work with all appropriate Allegis Operating Company (OpCo) support teams to address Consultant/Contractor questions and requests.

Your duties may include, but are not limited to:

  • Introduce the Communities and Mobile App WIIFM to consultant – activate profile while on call
  • Introduce Consultant/Contractor Care Survey NPS Program
    • Use a script for Onboarding, Check-in, and Offboarding Surveys
  • Discuss open End Date Review, Job Inquiry, Refer a Friend Cases from Communities Site & Mobile App
  • Partner with the Talent Experience Team to drive service in supporting accounts.
  • Weekly call with the Talent Experience Team in the US to stay on top of cases, consultant issues, etc.
    • Reinforce what is working well, address what is not
  • Engage in monthly Service Touchpoints with the consultants
    • Use STP scripts
  • Directing Consultants/Contractors to Communities within Connected when receiving referrals
  • Communicate with peers by sharing "best practices" and providing accurate, thorough documentation on consultants in applicant tracking systems or other documentation tools (i.e Connected)
  • Subject matter expert in the Talent Experience Program

Minimum Requirements:

  • Bachelor's degree as a minimum is required for this role.
  • Demonstrated experience in Recruitment, Customer Service, or Voice Support.
  • Ability to make decisions quickly and follow a script when needed.
  • Comfortable working with MS Office / Outlook and other relevant tools.
  • Good analytical & problem-solving skills, while being solutions-focused.
  • Strong written and verbal communication skills, with the ability to articulate clearly and concisely.
  • Must be amenable to a nightshift schedule and hybrid work setup (office in Ortigas Pasig area).
  • Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
  • Builds Networks - Effectively building formal & informal relationship networks inside and outside the organization.
  • Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Instils Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Balance Stakeholders - Anticipating and balancing the needs of multiple stakeholders.
  • Resourcefulness - Securing and deploying resources effectively and efficiently.

As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.

#J-18808-Ljbffr

  • UK Travel Consultant Position

    1 day ago

    Manila, National Capital Region, Philippines R.B Consultant Full time

    About the RoleUK Travel Sales Consultant - MetaR.B Consultant is looking for an experienced sales representative to fill this position. The ideal candidate will have a proven track record of meeting sales targets and excellent communication skills.Responsibilities:Sales and business development for travel servicesBuilding relationships with clients to...

  • SAP SCM Consultant

    9 hours ago

    Manila, National Capital Region, Philippines r3 Consultant Full time

    Job DescriptionThis role involves working as a Technology Consulting Practitioner, providing advisory work for the IT function and utilizing expertise in SAP SCM APO Demand Planning to deliver effective solutions.The successful candidate will be responsible for advising, leading, and working on high-impact activities within the systems development lifecycle....

  • Experienced Sales Representative Needed

    1 day ago

    Manila, National Capital Region, Philippines R.B Consultant Full time

    Job DescriptionUK Travel Sales Consultant - MetaWe are seeking a highly motivated sales professional to join our team at R.B Consultant. This role involves developing and maintaining relationships with clients to drive sales growth.Key Responsibilities:Sales and business development for travel servicesBuilding relationships with clients to increase customer...

  • Outbound Engagement Representative

    1 day ago

    Manila, National Capital Region, Philippines Qualfon Philippines Support Services Inc Full time

    About QualfonWe are a company committed to fostering rich, community-focused experiences across hundreds of events and several media properties. Our goal is to drive customer attendance and participation by providing valuable, data-driven insights that meet their specific business needs.Job DescriptionContact and Engage: Connect with potential and existing...

  • Customer Engagement Specialist

    1 day ago

    Manila, National Capital Region, Philippines Qualfon Corporation Full time

    Qualfon Corporation is a leading provider of customer engagement solutions. As a Customer Service Representative, you will play a vital role in connecting with potential and existing customers to promote our clients' dynamic suite of live event and media offerings.Key Responsibilities:Outbound Calling: Conduct high-volume outbound calls and follow-up emails...

  • SAP FICO Finance

    5 days ago

    Manila, National Capital Region, Philippines r3 Consultant Full time

    This range is provided by r3 Consultant. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeJob DescriptionAdvises, leads, and works on high-impact activities within the systems development lifecycle, and provides advisory work for the IT function itself.As a Technology Consulting...

  • Distributor Engagement Consultant

    5 days ago

    Manila, National Capital Region, Philippines AIA Philippines Full time

    Job Description Summary:This position is responsible for executing initiatives that engage AIA PH Life Planners and Agency Leaders, in order to reach existing customers, maximize resell and improve persistency.The individual in this role will support the Distributor Engagement Lead in planning and managing activities and incentive campaigns targeting...

  • sap scm

    12 hours ago

    Manila, National Capital Region, Philippines r3 Consultant Full time

    Advises, leads and works on high impact activities within the systems development lifecycle, and provides advisory work for the IT function itself.As a Technology Consulting Practitioner, you will be responsible for advising, leading, and working on high impact activities within the systems development lifecycle. Your typical day will involve providing...

  • Customer Service Representative

    1 week ago

    Manila, National Capital Region, Philippines Qualfon Philippines Support Services Inc Full time

    Qualfon is seeking enthusiastic and driven Outbound Call Center Representatives to join our team. In this role, you will connect with potential and existing customers to promote the client's dynamic suite of live event and media offerings, ensuring our clients maximize their engagement with our platforms. As part of a company committed to fostering rich,...

  • Brand Engagement Manager

    7 days ago

    Manila, National Capital Region, Philippines RemotePro Full time

    We're looking for a talented Brand Engagement Manager to join our team at RemotePro. As a key player in our marketing department, you'll be responsible for developing and implementing strategies that drive brand growth and foster strong client relationships.About UsRemotePro is a company that values innovation and collaboration. We're committed to providing...

  • Primover Consultancy Services, Inc. IT Consultant

    1 day ago

    Manila, National Capital Region, Philippines Primover Consultancy Services, Inc. Full time

    Primover Consultancy Services, Inc. - Job Title: Senior Web Development SpecialistAre you a skilled web developer looking for a new challenge? Do you have experience working with Java J2EE and Agile development methodologies? We are seeking an experienced Senior Web Development Specialist to join our team at Primover Consultancy Services, Inc.About the...

  • Business Development Representative

    1 week ago

    Manila, National Capital Region, Philippines Denave Full time

    At Denave, we're seeking a skilled Inside Sales Representative to join our team and drive revenue growth through Enterprise Resource Planning Solutions.Job DescriptionWe're looking for a sales professional with 3-5 years of experience in lead generation or sales backgrounds, preferably in the IT industry. A bachelor's degree in IT or a related field is also...

  • Customer Service Representative

    1 day ago

    Manila, National Capital Region, Philippines Qualfon Corporation Full time

    Qualfon is seeking enthusiastic and driven Outbound Call Center Representatives to join our team. In this role, you will connect with potential and existing customers to promote the client's dynamic suite of live event and media offerings, ensuring our clients maximize their engagement with our platforms. As part of a company committed to fostering rich,...

  • Customer Engagement Representative

    4 days ago

    Manila, National Capital Region, Philippines Toku Pte Ltd Full time

    At Toku Pte Ltd, we are on a mission to help companies engage with their customers efficiently. We are currently expanding our operations and seeking a skilled Voice Communications Expert to join our team.As a Technical Support Engineer, you will be responsible for monitoring client service availability and performance, proactively identifying potential...

  • Patient Engagement Representative

    4 days ago

    Manila, National Capital Region, Philippines Emapta Full time

    About This RoleThis role plays a vital part in delivering exceptional patient experiences, ensuring seamless coordination while thriving in a supportive and rewarding environment. As a Healthcare Customer Service Representative, you will assist patients with scheduling, manage records, and communicate healthcare options with clarity and...

  • Education Consultant

    2 days ago

    Manila, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time

    Job SummaryWe are seeking a highly motivated and results-driven Student Recruitment Consultant to join our team at Eastvantage Business Solutions Inc. The successful candidate will be responsible for engaging with prospective students, guiding them through the admissions process, and ensuring a high level of service and support in a fast-paced environment.

  • Cybersecurity Consultant

    22 hours ago

    Manila, National Capital Region, Philippines Green Light Worldwide Full time

    Cybersecurity Consultant (Mandarin Speaking) (BH-19830)Location: Manila, PhilippinesSector: ITImmediate StartSecurity - Cyber / GRC / PCI-DSSInitial 6-12 month contract engagementAbout the company:Green Light is one of Australia's most successful and fastest-growing IT services businesses. We offer a wide range of IT services in Security, infrastructure and...

  • Data Management Consultant

    1 day ago

    Manila, National Capital Region, Philippines aston holmes Full time

    3 days ago Be among the first 25 applicantsDirect message the job poster from aston holmesIgniting brilliance and passion in the recruitment industryWe are seeking a skilled Data Management Consultant with employee engagement expertise to support key engagement initiatives, data analysis, and reporting activities. This role will manage engagement surveys,...

  • Medical Sales Representative

    3 days ago

    Manila, National Capital Region, Philippines Monroe Consulting Group Full time

    **Company Overview:**Monroe Consulting Group Philippines is a leading executive search firm, representing a multinational medical device company in the LuzViMin area. We are seeking a skilled Sales Executive to promote, sell, and educate key accounts about our products.

  • Customer Service Representative

    5 days ago

    Manila, National Capital Region, Philippines Orbit Teleservices Pasig-Ortigas Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Orbit Teleservices Pasig-Ortigas. As a key member of our customer engagement team, you will be responsible for providing exceptional customer service to our clients via phone, chat, or email.Responsibilities:Assist customers with inquiries and resolve issues in a...