Customer Engagement Expert
2 days ago
Customer Engagement Expert
We are seeking a seasoned professional to join our team as a Customer Engagement Expert. In this role, you will be responsible for developing and implementing customer-centric strategies that drive engagement and loyalty across multiple channels.
Key Responsibilities
- Develop and implement customer-centric strategies that drive engagement and loyalty across multiple channels.
- Collaborate with cross-functional teams to design and develop customer experiences that exceed expectations.
- Conduct thorough analysis of customer behavior and preferences to inform strategy development.
- Develop and execute social media content calendars that align with business objectives.
- Measure and report on campaign effectiveness, providing actionable insights for future improvements.
Qualifications and Requirements
- Bachelor's degree in Marketing, Business Administration, Communications, or related field (or equivalent work experience)
- 5+ years of experience in customer engagement, email marketing, or digital campaign execution
- Hands-on experience with marketing platforms like Klaviyo, HubSpot, or Mailchimp
- Proficient in executing customer engagement campaigns and analyzing campaign results
- Basic knowledge of HTML/CSS for email customization and troubleshooting (preferred)
- Familiarity with analytics tools (e.g., Google Analytics, Excel, or dashboards)
- Strong attention to detail for error-free campaign execution
- Excellent time management to meet campaign deadlines
- Analytical mindset to optimize campaigns and drive performance
- Proven ability to work effectively with copywriters, designers, and strategists
- Strong communication skills to present insights and facilitate teamwork
- Ability to support high-value client strategies and deliver satisfaction
What We Offer
We provide a comprehensive benefits package, including competitive salary, paid time off, health insurance, and professional development opportunities. Our team members enjoy a dynamic and supportive work environment that fosters creativity, collaboration, and innovation.
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