Customer Engagement Expert

2 days ago


Manila, National Capital Region, Philippines Chronos Agency Full time

Customer Engagement Expert

We are seeking a seasoned professional to join our team as a Customer Engagement Expert. In this role, you will be responsible for developing and implementing customer-centric strategies that drive engagement and loyalty across multiple channels.

Key Responsibilities

  1. Develop and implement customer-centric strategies that drive engagement and loyalty across multiple channels.
  2. Collaborate with cross-functional teams to design and develop customer experiences that exceed expectations.
  3. Conduct thorough analysis of customer behavior and preferences to inform strategy development.
  4. Develop and execute social media content calendars that align with business objectives.
  5. Measure and report on campaign effectiveness, providing actionable insights for future improvements.

Qualifications and Requirements

  • Bachelor's degree in Marketing, Business Administration, Communications, or related field (or equivalent work experience)
  • 5+ years of experience in customer engagement, email marketing, or digital campaign execution
  • Hands-on experience with marketing platforms like Klaviyo, HubSpot, or Mailchimp
  • Proficient in executing customer engagement campaigns and analyzing campaign results
  • Basic knowledge of HTML/CSS for email customization and troubleshooting (preferred)
  • Familiarity with analytics tools (e.g., Google Analytics, Excel, or dashboards)
  • Strong attention to detail for error-free campaign execution
  • Excellent time management to meet campaign deadlines
  • Analytical mindset to optimize campaigns and drive performance
  • Proven ability to work effectively with copywriters, designers, and strategists
  • Strong communication skills to present insights and facilitate teamwork
  • Ability to support high-value client strategies and deliver satisfaction

What We Offer

We provide a comprehensive benefits package, including competitive salary, paid time off, health insurance, and professional development opportunities. Our team members enjoy a dynamic and supportive work environment that fosters creativity, collaboration, and innovation.



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