Director of Strategic Account Management

23 hours ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerSuccess Full time ₱1,000,000 - ₱1,280,000
Job Overview

The Customer Success Team focuses on our most strategic customers, primarily covering our Cybersecurity service offering.

About the Role
  • Manage key accounts accountable for engagement and satisfaction over the lifetime of the customer.
  • Establish strong relationships within the customer, ensuring regular check-ins to understand, and address promptly, client needs and concerns.
  • Develop partnerships with key buyers and influencers in customer accounts and leverage these during the lifetime of the customer.
  • Partner with the customer to build a joint plan for success, maintaining a detailed understanding of customer's business to achieve high levels of customer satisfaction, adoption of Sophos technology, and drive business growth.
  • Deliver an exceptional customer experience to support brand promise of delivering superior cybersecurity outcomes and facilitate cross sell and upsell of services and products.
  • Monitor customer analytics and KPIs to reinforce value of customer solution and identify areas to improve customer experience and optimize the solution.
  • Conduct regular business reviews, clearly articulating specific value Sophos' services are delivering to the customer and progress on specific customer milestones and goals.
  • Coordinate activities of associated roles across onboarding, sales, product operations, services, and renewals to ensure smooth handoffs and optimal customer experience.
  • Sustain business growth and profitability by maximizing value, driving usage, adoption, upselling services, and reducing churn.

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