IT Service Catalog Strategist

3 days ago

Manila, National Capital Region, Philippines beBeeManager Full time $40,000 - $60,000
Service Catalog Manager

This role is responsible for collaborating with IT customers to understand service demand and translating it into actionable service catalog requirements.

  1. Prepare and maintain Service Catalog Management documentation, including standard operating procedures (SOPs), guidelines, and work instructions.
  2. Drive continuous service improvements to enhance the process and adapt to evolving business needs and new ways of working.
  3. Ensure the service catalog is accurate, up-to-date, and consistently reflects the current state of IT services.
  4. Monitor, audit, and refine Service Catalog Management processes, including the employee IT portal within ServiceNow.
  5. Maintain comprehensive information about IT services, including service level agreements (SLAs) and other key service details.
  6. Support the streamlining of IT service processes by providing a clear, organized view of available services.
  7. Focus on delivering a user-friendly and intuitive experience for end users accessing the service catalog.
Requirements
  • 3+ years of experience in IT Service Management (ITSM), Service Catalog Management, or a similar role. (ITIL V3 / V4 strongly preferred)
Personal Requirements
  • Proficient in ServiceNow Service Catalog, workflow automation, Service Portal, and reporting tools
  • Proficiency in process documentation, including Standard Operating Procedures (SOPs) and Work Instructions.
  • Familiarity with automation tools and workflows to streamline service requests and optimize efficiency.
  • Excellent communication and stakeholder management to coordinate across IT, business teams, and vendors.
  • Attention to detail to ensure service offerings are accurately documented and aligned with business needs.
What We Offer
  • A dynamic and international environment that values diversity and inclusion.
  • The opportunity to advance your career and grow as a professional in a rapidly changing industry.
  • Access to cutting-edge technology and tools to support your work.
  • Collaborative teams and open communication channels to foster a sense of community and teamwork.

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