Service Catalog Manager

3 weeks ago

Manila, National Capital Region, Philippines QIAGEN Gruppe Full time

At the heart of QIAGEN's business is a vision to make improvements in life possible.

We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe.
Our most valuable asset are our employees – around 6000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us.
There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and we have only just started.
If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic and international, diverse teams and want to make a real impact on people's lives, then QIAGEN is where you need to be.

Join us. At QIAGEN, you make a difference every day.

Position Description

-Collaborate with IT's customers to understand service demand and translate it into actionable service catalog requirements.

-Prepare and maintain Service Catalog Management documentation, including standard operating procedures (SOPs), guidelines, and work instructions.

-Drive continuous service improvements to enhance the process and adapt to evolving business needs and new ways of working.

-Ensure the service catalog is accurate, up-to-date, and consistently reflects the current state of IT services.

-Monitor, audit, and refine Service Catalog Management processes, including the employee IT portal within ServiceNow.

-Maintain comprehensive information about IT services, including service level agreements (SLAs) and other key service details.

-Support the streamlining of IT service processes by providing a clear, organized view of available services.

-Focus on delivering a user-friendly and intuitive experience for end users accessing the service catalog.

-Work collaboratively with other IT teams to ensure the service catalog aligns with overall IT service management (ITSM) practices.

Position Requirements

3+ years of experience in IT Service Management (ITSM), Service Catalog Management, or a similar role. (ITIL V3 / V4 strongly preferred)

Personal Requirements

-Proficient in ServiceNow Service Catalog, workflow automation, Service Portal, and reporting tools

-Proficiency in process documentation, including Standard Operating Procedures (SOPs) and Work Instructions.

-Familiarity with automation tools and workflows to streamline service requests and optimize efficiency.

-Excellent communication and stakeholder management to coordinate across IT, business teams, and vendors.

-Attention to detail to ensure service offerings are accurately documented and aligned with business needs.

What we offer

At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.

QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.

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