Business Process Specialist

5 days ago

Quezon City, National Capital Region, Philippines beBeeOperational Full time
Job Summary

We are seeking a highly skilled Operations Coordinator to join our team. This is an exciting opportunity for a detail-oriented individual to work closely with cross-functional teams and contribute to the success of our organization.

Key Responsibilities
  • Perform daily reconciliation and settlement of assigned products.
  • Monitor and process all tickets/concerns assigned to the Operations Team within the SLA.
  • Manage business partner's performance according to SLA and escalate problems immediately to OPS Lead and external partners.
  • Assist in steering process improvement and implementation that will drive the business forward and improve customer experience.
  • Collaborate with internal cross-functional teams and maintain good business relationships with external partners to ensure timely resolution and delivery of excellent customer experience.
  • Support the Operations Lead in daily operational requirements.
Requirements
  • Bachelor's Degree in Accountancy or related field.
  • Relevant experience in payments/funds in digital finance products preferred.
  • Considerable knowledge of reconciliation, operation functions, systems, policies, and procedures related to digital/bank products.
  • Background in Reconciliation, Settlement, and Transaction issue management preferred.
  • Well-developed customer relations skills.
  • Preferably with partner relations background.
  • Familiarity with bank products, processes, and jargon.
  • Good interpersonal, verbal, and written communication skills.
  • Willing to work on special weekends and holidays.
  • Attention to detail and analytical thinking.

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