Clinical Healthcare Retrieval Professional

2 weeks ago

Pasay, National Capital Region, Philippines beBeeHealthcare Full time $55,000 - $75,000

Medical Document Retrieval Specialist Role

In this pivotal role, you will play a key part in the medical records retrieval process.

The quality of intake directly impacts the speed and accuracy of records retrieval for our clients.


Key Responsibilities:
  1. Provider Identification and Research
  • Determine all relevant healthcare providers associated with a client's treatment beyond the main facility listed by the client.
  • Locate billing providers and related entities using tools such as Chartswap, prior request history, and direct provider calls.
  • Input all identified providers into the admin application.
Request Creation and Quality Control
  • Review and correct incoming Release of Information (ROI) forms which are incomplete or incorrect in approximately 90% of cases.
  • Create accurate base forms before assembling final submission packets.
  • Conduct thorough quality assurance checks for each ROI packet ensuring all required components cover letters affidavits etc. are accurate and complete.
Request Assignment
  • Assign requests to appropriate records team members based on workload and utilization metrics.
Handling Special Cases
  • Identify and escalate provider-specific requirements e.g. custom forms to the appropriate Client Success Manager (CSM).
  • Resolve missing or conflicting information by liaising directly with the client's case manager.

Requirements:
  • Experience: Prior experience requesting health records from providers on behalf of healthcare companies law firms or related organizations.
  • Attention to Detail: Extreme accuracy is essential errors can cause months-long delays in retrieval.
  • Technical Skills: Proficiency in Adobe Acrobat and PDF editing combining tools.
  • Communication: Strong verbal and written communication skills with a proactive problem-solving mindset.

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