Remote Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomerService Full time $40,000 - $60,000
Job Description

This is a remote specialist role where you will be responsible for providing excellent customer service to patients through phone calls and other communication channels.

About the Role:
  • You will be required to answer and manage intake phone calls from patients in a friendly, professional manner. This includes providing a warm welcome, calming anxious patients, and collecting initial information with empathy and efficiency.
  • Obtain and record detailed client information, including personal details, location, and a summary of symptoms or chief complaints. Ensure accurate information for the medical team by actively listening to understand the patient's condition and asking clarifying questions.
  • Schedule same-day or urgent appointments accordingly. Coordinate appointment times by matching patient availability with on-call doctor schedules. Input all details into the scheduling system with a high degree of accuracy.
  • Determine and assign the appropriate doctor for each case based on the patient's symptoms, location, and timing. Communicate promptly with the doctor to confirm their availability and provide necessary patient details.
  • Send out confirmation details and informative follow-ups to patients and doctors. This includes emailing appointment confirmations, service overviews, and links for prepaid payments or telehealth sessions.
  • Reach out to patients after each appointment to confirm their issue was addressed and they are satisfied with the service. Follow up with doctors to verify the visit was completed successfully. Document any outcomes or feedback.
  • Proactively manage and resolve logistical issues that may occur during the intake or appointment process. This can include handling scheduling conflicts or delays, resolving missed connections between patient and doctor, and troubleshooting technical difficulties.
  • Collaborate closely with other specialists during shift overlaps to ensure a smooth handoff of any in-progress cases. Provide clear updates on pending appointments, patient situations, or issues to watch.
Requirements
  • 1+ years of experience in a customer service, patient intake, or call center role. Healthcare industry experience is beneficial but not required. Exposure to urgent care, emergency services, or telehealth environments is a plus.
  • Excellent communication skills, fluent English proficiency, and strong written communication. Able to convey information calmly and effectively to anxious patients.
  • A genuine passion for helping people and providing outstanding service. Empathy, patience, and professionalism in every interaction – make callers feel comforted and confident that they are in good hands.
  • Exceptional multitasking and organizational abilities. Capable of juggling multiple incoming calls, scheduling tasks, and follow-ups without dropping details.
  • Comfortable using technology to facilitate workflow. Experience with electronic medical record (EMR) systems, scheduling software, or CRM tools is preferred. Able to quickly learn internal platforms for appointment booking and documentation.
  • Critical thinking and quick decision-making skills to effectively match doctors with patients and resolve any scheduling or logistical conflicts.
  • Meticulous in recording patient information, scheduling details, and follow-up notes correctly. Committed to accuracy to avoid mistakes.
  • Ability to work as part of a remote team, communicating with colleagues and doctors across time zones. Reliable and punctual for your shifts, especially given the need for seamless handovers.

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