Senior Network Support Engineer

2 days ago

Makati City, National Capital Region, Philippines Systemantech, Inc Full time ₱200,000 - ₱230,000 per year

Job Title: Senior Desktop & Network Support Engineer

Location: Makati

Work Setup: Onsite

Employment Type: 6 Months Project based(subject for extension & reguralization)

Job Description:

We are looking for a Senior Desktop & Network Support Engineer to provide advanced technical support across desktops, servers, and network infrastructure. This role requires strong expertise in troubleshooting, installation, and maintenance of both end-user systems and network devices, while coordinating closely with the RDC team for escalations and system interventions.

Key Responsibilities:

  • Provide advanced desktop support for hardware, software, and operating systems (Windows, Linux, etc.).
  • Act as Smart Hands support for the RDC team, assisting with equipment setup, cabling, and network/system troubleshooting.
  • Install, configure, and maintain network hardware (routers, switches, firewalls, wireless access points) and servers.
  • Perform diagnostics and resolve escalated technical issues beyond standard helpdesk capability.
  • Support user account management, including permissions and access controls.
  • Ensure compliance with IT security protocols and company policies.
  • Document incidents, resolutions, and configuration changes for knowledge sharing and future reference.
  • Coordinate with internal teams for planned maintenance, upgrades, and troubleshooting activities.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Engineering, or related field.
  • 2-3 years of experience in desktop support, with strong exposure to network troubleshooting and administration.
  • Hands-on experience with routers, switches, firewalls, and wireless access points.
  • Proficiency in Windows and Linux OS, Active Directory, and user access management.
  • Familiarity with server setup and maintenance, virtualization, and cloud platforms (Azure/AWS preferred).
  • Strong troubleshooting, documentation, and communication skills.

Job Types: Full-time, Fixed term

Contract length: 6-12 months

Pay: Php20, Php23,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Paid training

Ability to commute/relocate:

  • Makati: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • Technical support: 2 years (Required)
  • Network support: 2 years (Required)

Work Location: In person

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