Digital Relationship Manager

2 days ago

Cebu City, Central Visayas, Philippines beBeeCustomerCare Full time ₱3,500,000 - ₱4,500,000
Job Role Overview

The Customer Care Process Associate is a pivotal role that requires individuals to effectively manage customer issues with professionalism and integrity, ensuring high levels of customer satisfaction and retention.

Key Responsibilities:
  • Effective communication, empathy, and problem-solving skills are essential in resolving complex customer issues.
  • Maintaining strong relationships with customers through regular communication and issue resolution is crucial for long-term success.
  • Technical knowledge and troubleshooting skills play a vital role in addressing intricate customer concerns.
Requirements:
  • Strong Communication & Customer Service Skills - Proficiency in English and Vietnamese is necessary.
  • At least 3 years of experience in an international contact center environment is required.
  • Proficient technical knowledge and troubleshooting skills, along with expertise in Excel and other MS Office tools, are necessary.
  • Excellent written and oral communication, listening, and comprehension skills are essential.
  • Stellar customer service skills, including the ability to de-escalate customer frustration, are crucial.
  • Superior problem-solving skills and the ability to work independently and objectively are vital.
  • Dedication to delivering exceptional customer experiences, while building and maintaining strong relationships, is key.
  • Ability to manage multiple tasks and interactions while prioritizing requests and concerns is necessary.
  • Sound decision-making and adaptability to accelerating changes are also essential.
  • For remote work arrangements, a secure workspace and reliable internet connectivity are required.

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