Drive Revenue Growth and Customer Satisfaction
1 day ago
Drive revenue growth and customer satisfaction as a Client Growth Manager. This role oversees a portfolio of small to mid-market clients, implementing strategic guidance and strong customer relationships to maximize long-term value.
Key Responsibilities:
- Manage a portfolio of 30–100 small to mid-market customers to drive adoption, lead renewal negotiations, and meet growth goals.
- Build and maintain executive relationships with customer accounts, providing a high-caliber experience and creating promoters.
- Implement, train, and coach customers on best practices to ensure adoption goals are met and maintained.
- Analyze user engagement data, identify actionable insights, and report regularly on key performance indicators (KPIs).
- Lead annual or semi-annual business reviews with key stakeholders, positioning yourself as a strategic advisor to drive continued value of our products.
- Identify areas for improvement in the customer experience and create new processes to maximize success in the small to mid-market segment.
- Continually assess, document, and analyze customer progress toward revenue goals and results.
- Monitor customer health, proactively address issues, and act as an escalation point for critical matters.
- Bachelor's degree relevant to the position.
- Two or more years of professional experience in a sales or account management style position.
- Proven history managing a portfolio of similar-sized clients.
- Technical proficiency on SaaS products.
We offer a range of benefits to support your career and well-being, including:
- Fixed weekends off.
- 5-day Christmas Leave.
- HMO coverage for you and your dependent/s from Day 1 of employment.
- Group life insurance from Day 1 of employment.
- Free lunch + soft breakfast every day.
- Free coffee every day made by our in-house barista.
- Night differential for night shifters.
- Access to sports wellness clubs and subsidised gym membership at Anytime Fitness.
- Engagement bonuses and over-the-top performance bonuses.
- Exclusive discounts in selected restaurants and merchants.
- Themed team-building events and community give-back programs.
Join us as a Client Growth Manager and contribute to making every client a success story.
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