Remote Call Center Professional

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomerService Full time ₱201,000 - ₱401,000
Job Opportunity

This is a Remote Call Center Representative role that involves handling customer inquiries, promoting products and services, and delivering exceptional service.

The ideal candidate will have prior call center experience, strong proficiency in English, and the ability to work from home. They will be responsible for resolving customer issues on the first call, researching information across systems, and documenting interactions accurately.

Key Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.

Qualifications:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

Benefits:

  • HMO Coverage with dependents
  • Dental coverage and in-house dental assistance
  • Career growth and learning
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Employee shuttle services
  • Company events and promotions
  • Opportunities to develop social and professional skills

Physical Requirements:

This job operates in a professional office environment. The employee may be required to sit/stand for long periods while using a computer and headset. May move or lift up to 40 pounds as needed to accomplish tasks.

Conditions of Employment:

  • Must be authorized to work in the country where the job is based.
  • Willing to undergo Level II background and/or security investigation with fingerprint; offers contingent on results.
  • Willing to submit to drug screening; offers contingent on results.

Equal Opportunity Employer:

We embrace differences and are committed to a diverse, discrimination-free workplace. All employment decisions are based on merit and qualifications. We do not discriminate on age, ancestry, color, national origin, physical or mental disability, or any other protected status. Qualified applicants with criminal histories will be considered in accordance with local and federal requirements.

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