Call Center Excellence Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeQuality Full time ₱350,000 - ₱550,000
Job Overview

The Call Quality Analyst position involves providing high-quality support to our organization by ensuring agents' conversations meet quality standards and guidelines. The ideal candidate will be responsible for maintaining audit, coaching, and performance logs, documenting audit observations, and identifying issues for improvement.

Key Responsibilities:
  • Review agents' conversations to ensure compliance with quality standards, guidelines, and procedures
  • Develop and maintain documentation for training and operations
  • Contribute to call calibration sessions and team meetings
  • Provide training and coaching to team members as needed
Required Skills and Qualifications:
  • 1-3 years of experience as a Quality Assurance Analyst in Customer Service and Sales
  • Minimum 1 year of experience as an independent contractor with personal equipment and internet connection
  • Excellent analytical and problem-solving abilities, attention to detail, and communication skills
Benefits:

This role offers opportunities for professional growth and development, as well as the chance to make a positive impact on the organization's success.

Additional Information:

As a Call Quality Analyst, you will be working independently with minimal supervision, so it is essential to have strong time management and organizational skills. If you are a motivated and detail-oriented individual who is passionate about quality assurance, this could be the perfect opportunity for you.

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