
Remote Call Center Advisor
1 week ago
We are seeking enthusiastic and dedicated Customer Service Representatives to join our team. As a key member of our customer support initiative, you will be responsible for handling incoming inquiries, proactively reaching out to existing customers, and promoting new products and services while delivering exceptional service.
Key Responsibilities:- Handle inbound and outbound calls professionally, ensuring that each interaction is handled efficiently and effectively.
- Resolve customer issues on the first call through effective problem-solving skills.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims in a timely manner.
- Guide customers through options to find the best solutions, providing them with expert advice and support.
- Follow established scripts, policies, and procedures while utilizing available resources.
- Protect customer privacy and handle sensitive information appropriately.
- Escalate complex issues to the appropriate team members when necessary.
- Must be 18 years or older.
- High school diploma or equivalent.
- Previous call center experience.
- Work from home experience is highly desirable.
- Strong command of the English language, both written and verbal.
- Typing speed of 20+ WPM.
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Familiarity with Windows operating systems.
- Skilled in troubleshooting and follow-up techniques.
- Excellent interpersonal skills, including active listening and conflict resolution.
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