Auto Glass Warranty Claims Manager

1 day ago

Las Piñas, National Capital Region, Philippines beBeeAdjudicator Full time ₱1,800,000 - ₱2,500,000
Job Description

Windshield replacement and repair is a significant service that requires attention to detail, strong communication skills, and the ability to manage multiple claims simultaneously.

Position Overview

This role involves managing vehicle warranty claims related to auto glass services. The primary responsibility is to handle incoming claims, communicate with customers, and work with technicians to coordinate inspections and repairs.

Key Responsibilities
  • Handle all incoming warranty claims for auto glass services, including water leaks, air leaks, molding issues, and possible cracks (excluding new damage).
  • Communicate directly with customers to assess their concerns, explain warranty coverage, and set proper expectations.
  • Work with technicians to coordinate inspections, repairs, and follow-ups on warranty cases.
  • Investigate each claim thoroughly by reviewing job history, technician notes, photos, and customer-provided documentation.
  • Approve or deny warranty claims in accordance with company policies, ensuring fair and consistent decisions.
  • Document all interactions and outcomes accurately in our CRM system.
  • Manage escalated cases and sensitive customer situations with professionalism and clarity.
Strict Qualifications
  • Minimum 5 years' direct experience handling vehicle warranty claims in the automotive service industry is required.
  • Experience in the auto glass industry is beneficial.
  • Proven expertise in adjudicating warranty claims, reviewing supporting evidence, and communicating clear decisions.
  • Excellent verbal and written communication skills in English; able to interact confidently with customers and technicians.
  • Strong decision-making skills with the ability to balance customer satisfaction with company policies.
  • Highly organized, detail-oriented, and able to manage multiple claims simultaneously.
  • Proficient in CRM software and remote communication tools.
  • Must have a reliable internet connection and a quiet, professional work environment.
Benefits

This role offers opportunities for growth and development, along with competitive compensation and benefits.

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