Key Account Growth Manager

1 day ago

Batangas, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱2,500,000 - ₱3,500,000
Job Description

We are seeking a skilled Customer Success Manager to join our team. This role is critical in reducing customer churn and driving growth by enabling customers to achieve success using our services and products.

You will play a key role in improving the customer journey, aligning with our goal of long-term retention and satisfaction.

Main Responsibilities:

  • Monitor customer satisfaction and product usage across touchpoints
  • Propose and implement data-informed strategies to reduce churn
  • Develop and maintain an end-to-end customer journey map
  • Conduct competitive analysis and customer data reviews
  • Collaborate with internal teams to address challenges and share insights
  • Recommend solutions that motivate product adoption and loyalty
  • Guide onboarding and helpdesk support with customer-centric input
  • Identify upsell and cross-sell opportunities
  • Address customer issues with a proactive mindset
  • Drive continuous improvement in customer success processes
Required Skills and Qualifications

To succeed in this role, you will need:

  • Strong empathy, emotional intelligence, and communication skills
  • Ability to analyze and interpret customer data
  • 2-5 years in sales or customer support, with 1+ year in a leadership role preferred
  • Excellent time management and cross-functional collaboration skills
  • Results-oriented with a 'can-do' attitude
Benefits

We offer a dynamic and innovative work environment where you can grow and make a real impact. You will have the opportunity to collaborate with passionate individuals and take the next step in your career.

About Us

We are a company dedicated to providing exceptional customer experiences. We believe in the importance of building strong relationships with our customers and delivering value through our services and products.

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