
Dispute and Chargeback Specialist
2 days ago
We are seeking a highly organized and detail-focused professional to manage disputes and chargebacks. As a key member of our operations team, you will be responsible for handling PayPal disputes from start to finish.
Key responsibilities include managing cases correctly and on time by following structured processes and procedures. You will gather evidence such as tracking information, order details, and screenshots while working with Shopify and Gorgias to verify customer data.
Main duties:
- Handling PayPal disputes and chargebacks
- Following structured processes and never missing a deadline
- Collecting and submitting evidence (tracking, invoices, screenshots, etc.)
- Verifying customer data in Shopify and Gorgias
- Maintaining internal records and reporting on dispute outcomes
- Suggesting process improvements based on trends and analysis
Requirements:
- Proven experience with PayPal disputes and chargebacks
- Experience with the dropshipping model
- Proficiency in using Shopify and Gorgias
- Strong understanding of e-commerce operations and dropshipping principles
- Highly organized, detail-oriented, and process-driven mindset
- Effective communication and accountability skills
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