Resolve Complex Disputes

5 days ago

Manila, National Capital Region, Philippines beBeeChargeback Full time ₱3,000,000 - ₱5,000,000
Dispute & Chargeback Resolution Specialist

We are seeking a highly organized and detail-focused individual to manage PayPal disputes and chargebacks from start to finish. As a Dispute & Chargeback Specialist, you will be responsible for handling cases correctly and on time, following clear procedures.

You will collect and submit evidence such as tracking information, order details, and screenshots, while working with Gorgias and Shopify to verify customer data.

You'll also maintain internal spreadsheets daily and work closely with both our customer service and operations teams.

Main Responsibilities:
  • Handling PayPal disputes and chargebacks from A to Z
  • Following structured processes and meeting deadlines
  • Collecting and submitting evidence (tracking, invoices, screenshots, etc.)
  • Verifying customer data in Shopify and Gorgias
  • Maintaining internal sheets and reporting on dispute outcomes
  • Identifying trends and suggesting process improvements
Requirements:
  • Proven experience with PayPal disputes and chargebacks
  • Experience with the dropshipping model
  • Proficiency with Shopify and Gorgias
  • Strong understanding of e-commerce operations
  • Highly organized and detail-focused mindset
  • Reliable communication and accountability
What We're Looking For:
  • Hands-on experience with PayPal disputes
  • Understanding of the dropshipping model
  • Availability for part-time work with potential for growth into full-time role

This is an excellent opportunity for someone who enjoys problem-solving and working independently. If you're looking for a challenging yet rewarding position, we encourage you to apply.

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