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Director of Customer Success Initiatives

1 week ago

Manila, National Capital Region, Philippines NICE Systems UK Limited Full time

About This Role

We're looking for a highly skilled Senior Customer Experience Manager to join our team at NICE. As a key member of our organization, you will be responsible for leading the development and implementation of customer experience strategies across multiple departments.

Responsibilities:

  • Develop and maintain relationships with key stakeholders, including business units and development teams.
  • Analyze data to identify trends and areas for improvement, developing recommendations to enhance customer experiences.
  • Collaborate with cross-functional teams to design and implement process improvements and automation projects.
  • Monitor and report on project progress, providing regular updates to stakeholders and executives.