Senior Service Delivery Executive

24 hours ago

Manila, National Capital Region, Philippines beBeeDelivery Full time ₱1,500,000 - ₱2,000,000
Job Overview

As a Senior Service Delivery Executive, you will oversee the delivery of Fixed and Mobile services for Enterprise & Business customers.

  • This leadership role is critical in driving operational excellence and ensuring seamless coordination across service delivery functions.

The Manager will optimize performance, manage escalations, and lead continuous improvement initiatives. Responsibilities include ensuring the seamless execution of Fixed and Mobile Service Provisioning requests, delivering exceptional customer experiences across all EB customer segments.

Key Responsibilities
  • Lead and manage Service Delivery teams across Fixed and Mobile domains.
  • Set clear objectives, monitor KPIs, and drive business success through effective oversight and alignment.
  • Monitor team performance, provide regular reports, and proactively address areas for improvement.
  • Conduct regular performance reviews, 1:1s, succession planning, and talent development.
Fixed Services Management
  • Oversee order fulfillment processes to ensure timely delivery in accordance with customer commitments and contractual SLAs.
  • Coordinate end-to-end delivery of requested/contracted services from receipt to customer handover.
Benefits
  • Enjoy competitive rewards, including above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonuses.
  • Work-life harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

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