Service Delivery Associate

14 hours ago

Manila, National Capital Region, Philippines Gear Inc. Full time
Senior Regional Talent Acquisition Business Partner @ Gear Inc. | Recruiting, ConsultingKey Responsibilities
  • Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion.
  • Use to track project timelines, allocate tasks, monitor progress, and ensure accountability.
  • Manage project communications and documentation using Halo PSA and other internal systems.
  • Coordinate with internal technical teams, suppliers, and vendors (including TPG Telecom) to fulfill installation and provisioning requirements.
  • Maintain accurate data in Zoho CRM, ensuring real-time project visibility and smooth handover between teams
  • Identify potential delays, risks, or conflicts in project delivery and escalate or recommend mitigation strategies
  • Prepare and distribute project status updates, reports, and meeting summaries
  • Assist the Project Manager in maintaining project compliance with internal standards and client SLAs
  • Support administrative duties including scheduling, documentation control, and stakeholder follow-ups
Qualifications & Experience
  • Bachelors degree in Project Management, Telecommunications, Business, or a related field
  • Minimum 6 to 12 months experience in a telco project coordination or service delivery role with Australian companies
  • Proficiency in for project workflow and task management
  • Experience with Halo PSA and Zoho CRM preferred
  • Familiarity with TPG Telecom ordering, provisioning, or escalation processes is a significant advantage
  • Exceptional organizational skills and attention to detail
  • Strong communication and interpersonal skills for dealing with vendors, clients, and cross-functional teams
  • Ability to prioritize tasks and adapt to shifting project demands in a fast-paced environment
  • Proven problem-solving abilities and a proactive mindset
Work Setup & Schedule
  • Seniority level: Entry level
  • Employment type: Full-time
  • Industries: Outsourcing and Offshoring Consulting

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