Service Delivery Associate

3 weeks ago

Manila, National Capital Region, Philippines Gear Inc. Full time
Senior Regional Talent Acquisition Business Partner @ Gear Inc. | Recruiting, ConsultingKey Responsibilities
  • Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion.
  • Use to track project timelines, allocate tasks, monitor progress, and ensure accountability.
  • Manage project communications and documentation using Halo PSA and other internal systems.
  • Coordinate with internal technical teams, suppliers, and vendors (including TPG Telecom) to fulfill installation and provisioning requirements.
  • Maintain accurate data in Zoho CRM, ensuring real-time project visibility and smooth handover between teams
  • Identify potential delays, risks, or conflicts in project delivery and escalate or recommend mitigation strategies
  • Prepare and distribute project status updates, reports, and meeting summaries
  • Assist the Project Manager in maintaining project compliance with internal standards and client SLAs
  • Support administrative duties including scheduling, documentation control, and stakeholder follow-ups
Qualifications & Experience
  • Bachelors degree in Project Management, Telecommunications, Business, or a related field
  • Minimum 6 to 12 months experience in a telco project coordination or service delivery role with Australian companies
  • Proficiency in for project workflow and task management
  • Experience with Halo PSA and Zoho CRM preferred
  • Familiarity with TPG Telecom ordering, provisioning, or escalation processes is a significant advantage
  • Exceptional organizational skills and attention to detail
  • Strong communication and interpersonal skills for dealing with vendors, clients, and cross-functional teams
  • Ability to prioritize tasks and adapt to shifting project demands in a fast-paced environment
  • Proven problem-solving abilities and a proactive mindset
Work Setup & Schedule
  • Seniority level: Entry level
  • Employment type: Full-time
  • Industries: Outsourcing and Offshoring Consulting

#J-18808-Ljbffr

  • Service Delivery Manager

    3 weeks ago

    Manila, National Capital Region, Philippines ECLARO Full time

    Direct message the job poster from ECLAROA dedicated Service Delivery Manager (SDM) will typically oversee single, larger client engagements. There is no specific number of team members required for a dedicated SDM, as each client's engagement is different. For example, you may have an easier engagement of several junior resources (i.e. 60) performing...

  • Application Delivery Associate Lead

    2 weeks ago

    Manila, National Capital Region, Philippines QBE Insurance Group Full time

    Application Delivery Associate Lead page is loaded## Application Delivery Associate Leadlocations: PHI - Manilatime type: Full timeposted on: Posted Todayjob requisition id: 342195# # **Primary Details**Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to drive efficient and effective application development initiatives, ensuring...

  • Service Associate

    5 days ago

    Manila, National Capital Region, Philippines Shangri-La Group Full time ₱800,000 - ₱1,200,000 per year

    SHANGRI-LA BUSINESS SOLUTIONS AND SERVICES INC.A shared services company that services the Shangri-La Philippine Properties:Makati Shangri-La, ManilaShangri-La at the Fort, ManilaEdsa Shangri-La, ManilaShangri-La's Boracay Resort & SpaShangri-La's Mactan Resort & SpaWe are hiring for a Service Associate - Procurement.As a Service Associate - Procurement, we...

  • Customer Service Associate

    1 week ago

    Manila, National Capital Region, Philippines Lalamove Full time $3,000 - $6,000 per year

    Lalamoveis disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it Currently, Lalamove is a leading global on-demand delivery...

  • Application Delivery Associate Lead

    2 weeks ago

    Manila, National Capital Region, Philippines QBE Insurance Full time

    OverviewJoin to apply for the Application Delivery Associate Lead role at QBE Insurance.Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to drive efficient and effective application development initiatives, ensuring alignment with business technical needs and adherence to service level agreements through continuous improvement...

  • Customer Service Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Lalamove Full time

    Lalamoveis disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live itCurrently, Lalamove is a leading global on-demand delivery platform...

  • Service Delivery Consultant

    3 weeks ago

    Manila, National Capital Region, Philippines Sim Full time

    WHAT MAKES US, USJoin some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorpAt its foundation, SimCorp is guided by our values —...

  • Service Delivery Senior Director

    2 weeks ago

    Manila, National Capital Region, Philippines SupportNinja Full time

    OverviewStart Date: ASAPWork Setup: Remote - But will need to travel to Sanctum and Hideout when needed (Hybrid)Job SummaryAn assertive character that can work independently, yet function in a team environmentExcellent organization, planning, time management, and analytical skills. Strong team building, interpersonal, communication, and motivational...

  • Service Delivery Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines Trends Group Inc. Full time

    OverviewService Delivery Specialist role focusing on service delivery management, SLA creation and governance, and customer relationship management within IT Services and IT Consulting.I. Duties And ResponsibilitiesInvolved in the creation Service Level AgreementsFacilitates periodic evaluation and negotiation of SLA's.Translates customer requirements into...

  • Service Delivery Manager

    3 weeks ago

    Manila, National Capital Region, Philippines MicroSourcing Full time

    Overview Position: Service Delivery Manager – Fixed and Mobile Services Location: Picadilly Site, BGC Work Setup & Shift: Onsite | Day Shift You\'ll have: Competitive Rewards : Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonuses A...