Administrative Support Specialist
6 days ago
This is a crucial role in our team, providing high-quality support to Care Coordinators based in our office.
As the first point of contact for incoming enquiries, you will deliver excellent customer service while managing administrative tasks effectively.
Key Responsibilities:- Provide daily administrative support to Care Coordinators ensuring seamless operations.
- Act as the primary point of contact for phone calls, emails, and in-person enquiries, delivering exceptional customer experience.
- Maintain accurate and up-to-date client records and documentation.
- Support daily operations, ensure timely communication, and escalate case management or clinical concerns to the relevant Care Coordinator.
- Minimum 3 years of experience in administration and customer service within the aged care or disability sector.
- Excellent written and verbal English communication skills.
- Strong organisational and time-management skills with the ability to manage competing priorities effectively.
- Proficient in Microsoft Office and client management systems.
- Competitive salary and professional development opportunities.
- A collaborative work environment and opportunities for leadership growth.
- Flexible remote work options and comprehensive health coverage.
We empower individuals from developing countries through our brand and culture, sharing knowledge to unleash potential and drive business growth.
We value diversity and inclusion, creating a respectful and inclusive workplace where everyone feels welcome and valued.
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