Help Desk Representative

2 days ago


Bacoor, Calabarzon, Philippines beBeeCustomerSupport Full time ₱100,000 - ₱120,000
Technical Support Specialist Position Overview

We are seeking skilled and customer-focused individuals to provide technical assistance and troubleshooting support for a variety of clients across industries. As a Technical Support Specialist, you will be responsible for responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with patience and professionalism.


About the Role
  • Provide technical assistance via phone, chat, or email to resolve customer issues
  • Diagnostics and troubleshooting of hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary

Key Responsibilities
  1. Resolve customer inquiries in a timely and professional manner
  2. Maintain up-to-date knowledge of products, services, and support procedures
  3. Ensure customer satisfaction by providing effective resolutions
  4. Foster strong relationships with internal teams to improve support processes and customer experience

Requirements

Candidates must have:

  • Previous call center experience
  • Strong command of the English language
  • High school diploma or equivalent
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems

Benefits

Our company offers a competitive compensation package and benefits, including:

  • HMO Coverage plus a dependent
  • Rice allowance, clothing allowance, laundry allowance, and meals allowance
  • Career growth and learning opportunities
  • Performance and loyalty bonuses

What We Offer

At our company, we value our employees' well-being and offer a range of benefits to support their physical and mental health.



  • Bacoor, Calabarzon, Philippines beBeeHelpDesk Full time ₱6,000,000 - ₱8,000,000

    Job Title: Help Desk AssociateAs a valued member of our customer service team, you will be the initial point of contact for our customers. This role involves providing timely and effective assistance to resolve inquiries related to event cancellations, bid adjustments, booking amendments, profile updates, and post-service feedback.


  • Bacoor, Calabarzon, Philippines beBeeTechnical Full time $45,000 - $60,000

    Job SummaryThe Technical Support Specialist plays a crucial role in delivering solutions to customers and teammates.Key Responsibilities:Resolve customer inquiries via live chat, phone support, email, video calls, recordings, and help desk software in a friendly and prompt manner.Analyze and diagnose challenging problems with the platform to ensure seamless...

  • Help Desk Agent

    1 day ago


    Bacoor, Calabarzon, Philippines beBeeCustomerService Full time ₱600,000 - ₱800,000

    Job Description:">We are seeking highly motivated and skilled professionals to fill the position of Customer Service Representative.">The role is crucial in our organization, requiring a full range of activities that positively impact operations and contribute to strategic decision-making.">As a Customer Service Representative, you will accelerate our...

  • Help Desk Professional

    13 hours ago


    Bacoor, Calabarzon, Philippines beBeeSupport Full time ₱600,000 - ₱1,100,000

    Customer Support RepresentativeWe are seeking a skilled and empathetic Customer Support Representative to join our team. This role offers a unique opportunity to work in a fully remote environment, providing fast and accurate support to customers via chat, email, or phone.About the RoleThis is a customer-facing position that requires excellent communication...


  • Bacoor, Calabarzon, Philippines beBeeFrontDesk Full time ₱7,200 - ₱8,400

    Customer Service RepresentativeOur dental office is seeking a highly skilled and professional Customer Service Representative to join our front desk team. The ideal candidate will possess excellent communication skills, be able to multitask efficiently, and provide exceptional patient care.Job Responsibilities:Greet and Assist Patients: Welcome patients in a...


  • Bacoor, Calabarzon, Philippines beBeeSupport Full time ₱80,000 - ₱100,000

    Technical Support Role OverviewWe are seeking a skilled technical support representative to provide assistance and troubleshooting services for various clients across industries.The ideal candidate will possess excellent communication skills, be highly motivated, and have a strong command of the English language.Responsibilities:Respond to inbound technical...


  • Bacoor, Calabarzon, Philippines beBeeCustomerService Full time $40,000 - $60,000

    Customer Service RoleThis is a customer service specialist position. As the first point of contact, you will be the face of our company, providing front desk support with a warm, professional presence via telephone.ResponsibilitiesAnswer incoming front desk phone calls promptly and professionallyIdentify caller needs and route them to the appropriate...


  • Bacoor, Calabarzon, Philippines beBeeCustomerService Full time $25,000 - $35,000

    Job DescriptionWe are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers through various communication channels.Your primary goal will be to resolve customer inquiries and complaints in a timely...


  • Bacoor, Calabarzon, Philippines beBeeSupport Full time ₱11,000 - ₱14,500

    Technical Support Representative Job DescriptionWe are seeking a highly skilled and customer-focused Technical Support Representative to provide first-level technical assistance in our contact center. This role involves assisting customers with troubleshooting, product setup, and technical inquiries across various platforms.Key Responsibilities:Respond to...


  • Bacoor, Calabarzon, Philippines beBeeCustomerService Full time ₱1,189,356 - ₱1,361,400

    Technical Support RoleWe are seeking an experienced and skilled technical support professional to join our team. In this role, you will be responsible for providing exceptional technical assistance to our clients, resolving issues efficiently, and maintaining a high level of customer satisfaction.Your primary responsibilities will include:Providing hands-on...