Help Desk Specialist

1 day ago

Bacoor, Calabarzon, Philippines beBeeSupport Full time ₱11,000 - ₱14,500
Technical Support Representative Job Description

We are seeking a highly skilled and customer-focused Technical Support Representative to provide first-level technical assistance in our contact center. This role involves assisting customers with troubleshooting, product setup, and technical inquiries across various platforms.

Key Responsibilities:

  • Respond to technical support calls, emails, or chats from customers.
  • Troubleshoot hardware, software, and connectivity issues.
  • Guide customers through step-by-step solutions and product configurations.
  • Escalate unresolved issues to higher-level support or engineering teams.
  • Document all interactions and solutions in the ticketing system.
  • Maintain up-to-date knowledge of products, services, and system updates.
  • Meet performance targets related to resolution time, customer satisfaction, and accuracy.

Requirements:

  • Must be at least 18 years old.
  • High school diploma/GED required.
  • 1-2 years of technical support or IT helpdesk experience in a contact center.
  • Strong knowledge of operating systems, browsers, and common software.
  • Excellent communication and customer service skills.
  • Fluency in English and Spanish is necessary.
  • Ability to explain technical concepts in simple terms.
  • Degree in IT or Computer Science is a plus.

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