Help Desk Support Specialist

1 day ago

Bacoor, Calabarzon, Philippines beBeeCustomerService Full time $25,000 - $35,000
Job Description

We are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers through various communication channels.

Your primary goal will be to resolve customer inquiries and complaints in a timely and efficient manner, while also promoting our products and services. You will work closely with other team members to achieve our service delivery goals and maintain high levels of customer satisfaction.

Key Responsibilities
  • Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
  • Provide accurate information about our products and services, and offer solutions to meet customer needs.
  • Resolve customer complaints and issues efficiently, using effective listening skills and problem-solving techniques.
  • Document all interactions in our CRM system, ensuring accurate and up-to-date records.
  • Foster strong relationships with customers to ensure their ongoing satisfaction and loyalty.

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