Help Desk Specialist

1 day ago

Bacoor, Calabarzon, Philippines beBeeCustomerService Full time ₱1,189,356 - ₱1,361,400
Technical Support Role

We are seeking an experienced and skilled technical support professional to join our team. In this role, you will be responsible for providing exceptional technical assistance to our clients, resolving issues efficiently, and maintaining a high level of customer satisfaction.

Your primary responsibilities will include:

  • Providing hands-on technical troubleshooting and feature explanation for our product.
  • Working in a fast-paced environment to provide support to customers, partners, and colleagues.

A successful candidate will possess:

  • Two years of technical support experience, preferably supporting customers via email and chat.
  • Intermediate-level knowledge of web-based and mobile apps.
  • Possession of passion for creating exceptional customer experiences.
  • Ability to thrive in a dynamic and evolving environment.
  • Strong conflict resolution skills and even temperament in challenging situations.

The ideal candidate will also have:

  • Native or near-native written and spoken English with excellent grammatical accuracy.
  • Ability to understand and explain complex concepts simply.
  • Creative problem-solving skills.
  • Impeccable judgment and ability to make fact-based decisions.
  • Loads of empathy and a proactive attitude.

This is an exciting opportunity for a motivated and results-driven individual who is passionate about delivering exceptional technical support and exceeding customer expectations.

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