Technical Support Specialist

7 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeHelpdesk Full time ₱600,000 - ₱800,000

Schedule: Monday – Friday (06:30 AM - 03:30 PM PHT)

Job Role:

  • We are seeking a skilled IT professional to support our clients with various technical issues.

Required Skills and Qualifications:

  • L2 Helpdesk experience is essential for this role.
  • Knowledge of LAN and WAN networks would be beneficial
  • Able to work across teams, build effective relationships with clients and staff
  • Prior experience with an outsourced service delivery environment and consulting services
  • Familiarity with RMM tools and ability to monitor automated alert tickets
  • First point of contact for the resolution of issues with third party applications and liaising with third party software vendors

Key Responsibilities:

  • User management – create, change, remove users
  • Security and Group Policy changes
  • Networking – router and switch administration, connectivity and internet
  • Email – creation, settings and troubleshooting
  • Office365 – creating new accounts, users, settings and administration
  • SharePoint – Setting up OneDrive access on local computers, troubleshooting OneDrive issues, setting permissions to files/folders for users
  • Troubleshooting general issues surrounding unavailable services, printing, performance etc.
  • Enrolment into Microsoft Intune and associated devices to Azure and local domains
  • Monitoring and maintaining daily backups via Datto

Benefits:

  • Working from home
  • Medical, Dental Coverage and Life insurance from day 1 of employment
  • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
  • Competitive salary package and annual appraisal
  • Financial Assistance Program
  • Mandatory Government Benefits and 13th Month Pay
  • Regular Company Events, Work Life Balance, and Career growth opportunities

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