
Technical Support Specialist
1 week ago
We are seeking a highly skilled technical expert to refine and maintain our Zendesk instance. The ideal candidate will play a key role in improving support processes, enhancing user and agent experience, and ensuring efficient platform operation.
This role involves closely collaborating with internal teams to assess current workflows, identify pain points, and implement tailored solutions using Zendesk best practices.
The successful candidate will be responsible for evaluating and optimizing existing Zendesk setup, implementing best practices, providing technical support, maintaining documentation, recommending integrations or third-party tools, troubleshooting issues, and monitoring system performance.
Required Skills and Qualifications- Proven experience as a Zendesk Administrator or similar role.
- Deep understanding of Zendesk products (Support, Guide, Chat, etc.).
- Experience with workflow automation and customer support optimization.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
This is an excellent opportunity for a skilled technical expert to join our organization and contribute to the improvement of our support processes.
The ideal candidate will have a strong passion for technology and a keen eye for detail.
OthersPlease submit your updated resume to apply for this position.
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