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Executive Capability Development Specialist

1 month ago

Taguig, National Capital Region, Philippines RecruiterPH Full time
CORE RESPONSIBILITIES

Deliver comprehensive training programs for new hires and existing employees on contact centre work and US healthcare industry basics.

Conduct multiple training sessions, manage on-the-job training, and collaborate with operations to ensure certification process effectiveness.

Maintain high training standards by implementing strong governance processes and identifying gaps between internal processes and customer expectations.

Collaborate with QA to calibrate process knowledge and communicate with other departments as required.

Design and conduct workshops for project team members on recent industry updates and trends.

Perform user acceptance testing for new process rollouts and automation in the program.