Executive Capability Development Specialist

2 weeks ago

Taguig, National Capital Region, Philippines Gratitude Philippines Full time

Work Brief:

This role requires skills for developing talents and bringing them up the learning curve to best potential to meet the minimum standards of our Healthcare client. A successful candidate will be knowledgeable about adult learning principles and techniques, as well as hands-on to handle client-specific training, modules, and refreshers with swift content delivery in mind.

Core Responsibilities:

  • Train new hires or existing employees in a classroom-based setup on Contact centre work and basics for a US Healthcare client.
  • Conduct multiple trainings for new hires and manage nesting/on-the-job-training along with certification process and collaboration with operations.
  • Maintain the training effectiveness above the required threshold by holding strong governance process in training.
  • Ability to read through various standard operating procedures and communicate the extracts to the trainees clearly.
  • Identify gaps between internal process and customers' expectations to help business produce the desired outcome.
  • Liaison with QA to calibrate process knowledge and other departments of the business as required.
  • Conduct workshops for project team members on recent updates and US healthcare industry trends.
  • Perform user acceptance testing for any new process rollouts/automation in the program.
  • Provides refresher training for bottom quartile.
  • Support the team by performing floor trouble shooting to ensure all relevant queries are tracked and answered appropriately.
  • Periodic knowledge calibration with client and internal functions.

Value-Add Responsibilities:

  • Create content/training material for effective training.
  • Revamp the training materials to suit the need of current business and easy understanding/knowledge transfer to trainees.
  • Proactively provide TNI intel to the line manager and business.
  • Conduct and assist timely interviews from a training point of view, if required on need basis.
  • Keep abreast of latest training domain expertise from the market and share best practices.
  • Maintain and publish training related reports on a timely basis with stakeholders.

Essential Knowledge:

  • Knowledge of Training techniques and presentation skills.
  • Ability to gauge comprehension competency of the trainees and customize training content delivery.
  • Knowledge of customer service principles, techniques, systems, and standards.
  • General knowledge of Training Domain.

Essential Skills:

  • Must be fluent in communication, both verbal and written to deliver the training content in best presentation mode.
  • Leading, Controlling and Coaching training batches (both ways- in person and virtually if required).
  • Flexibility is a must for night shifts, rotation, rest days to match as that required by the business.
  • Organize, prioritize, and schedule training assignments and projects.
  • Foster a cooperative work environment.
  • Skill in examining of trainees and adapting training delivery.
  • Coaching Skills.
  • Consultative and Socially Confident.

Qualifications:

  • MINIMUM QUALIFICATION:
  • 2 years of Training Experience in a BPO set-up (required Healthcare).

  • Executive Capability Development Specialist

    4 weeks ago

    Taguig, National Capital Region, Philippines RecruiterPH Full time

    Job Title: Executive Capability DevelopmentJob Summary: We are seeking a highly skilled and experienced Executive Capability Development professional to join our team at RecruiterPH.Key Responsibilities:Design and deliver training programs to develop the skills and knowledge of our employees, focusing on executive capability development.Collaborate with...

  • Executive Capability Development Specialist

    4 weeks ago

    Taguig, National Capital Region, Philippines RecruiterPH Full time

    Job Title: Executive Capability DevelopmentJob Summary:We are seeking a highly skilled Executive Capability Development professional to join our team at RecruiterPH. The successful candidate will be responsible for developing the talents of our employees and bringing them up to the learning curve to meet the minimum standards of our Healthcare client in the...

  • Executive Capability Developer

    4 weeks ago

    Taguig, National Capital Region, Philippines RecruiterPH Full time

    Job Title: Executive Capability DevelopmentJob Summary:We are seeking a skilled Executive Capability Development professional to join our team at RecruiterPH. As a key member of our organization, you will be responsible for developing the talents of our employees and helping them reach their full potential.Key Responsibilities:Design and deliver training...

  • Executive Capability Development Trainer

    4 weeks ago

    Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    Job Title: Executive Capability Development TrainerWe are seeking a highly skilled and experienced Executive Capability Development Trainer to join our team at Gratitude Philippines. As a key member of our training team, you will be responsible for developing and delivering training programs that enhance the capabilities of our employees.Key...

  • Executive Capability Developer

    2 weeks ago

    Taguig, National Capital Region, Philippines RecruiterPH Full time

    Job Title: Executive Capability DevelopmentJob Summary:This role is responsible for developing talents and bringing them up to their best potential to meet the minimum standards of our Healthcare client (US). The ideal candidate will have skills in adult learning principles and techniques and be able to handle client-specific training, modules, and...

  • ServiceNow Capability Development Manager

    4 weeks ago

    Taguig, National Capital Region, Philippines Solid Mark Manpower Services Inc. Full time

    ServiceNow Capability Development ManagerAt Solid Mark Manpower Services Inc., we are seeking a highly skilled ServiceNow Capability Development Manager to join our team. As a key member of our organization, you will be responsible for developing and implementing ServiceNow capabilities across various locations.Key Responsibilities:Develop and manage...

  • ServiceNow Capability Development Manager

    4 weeks ago

    Taguig, National Capital Region, Philippines Solid Mark Manpower Services Inc. Full time

    ServiceNow Capability Development ManagerWe are seeking a highly skilled ServiceNow Capability Development Manager to join our team. As a key member of our ServiceNow practice, you will be responsible for developing and implementing ServiceNow capabilities across our organization.Key Responsibilities:Develop and manage ServiceNow curriculum, assessments, and...

  • ServiceNow Capability Development Manager

    4 weeks ago

    Taguig, National Capital Region, Philippines Solid Mark Manpower Services Inc. Full time

    ServiceNow Capability Development ManagerAt Solid Mark Manpower Services Inc., we are seeking a highly skilled ServiceNow Capability Development Manager to join our team. As a key member of our organization, you will be responsible for developing and managing our ServiceNow capabilities, ensuring our team stays up-to-date with the latest trends and...

  • Executive Capability Development Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines RecruiterPH Full time

    CORE RESPONSIBILITIESTrain new hires or existing employees on contact centre work and basics for a US Healthcare client.Conduct multiple trainings for new hires and manage nesting/on-the-job-training along with certification process and collaboration with operations.Maintain training effectiveness above the required threshold by holding strong governance...

  • Executive Capability Development Specialist

    4 weeks ago

    Taguig, National Capital Region, Philippines RecruiterPH Full time

    Key Responsibilities:Train new hires or existing employees in a classroom-based setup on contact centre work and basics for a US healthcare client.Training and Development:Conduct multiple trainings for new hires and manage nesting/on-the-job training along with certification process and collaboration with operations.Training Effectiveness:Maintain the...

  • Internal Audit Specialist

    4 weeks ago

    Taguig, National Capital Region, Philippines Visage Executive Search Full time

    Job Title: Internal Audit SpecialistVisage Executive Search is seeking a highly skilled Internal Audit Specialist to join our team. As an Internal Audit Specialist, you will be responsible for the effective and efficient execution of internal audits in accordance with the Audit annual plan.Responsibilities:Plan and perform audit assignments and risk...

  • Executive Capability Development Specialist

    4 weeks ago

    Taguig, National Capital Region, Philippines RecruiterPH Full time

    CORE RESPONSIBILITIESDeliver comprehensive training programs for new hires and existing employees on contact centre work and US healthcare industry basics.Conduct multiple training sessions, manage on-the-job training, and collaborate with operations to ensure certification process effectiveness.Maintain high training standards by implementing strong...

  • Business Development Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Visage Executive Search Full time

    **Job Title:** Commercial Banking SpecialistWe are seeking a Commercial Banking Specialist to provide professional financial services to commercial clients. The ideal candidate will have experience in serving commercial clients and a strong understanding of industry and customers.Responsibilities:Independently expand lending and deposit portfolio of...

  • Auditing Specialist

    1 week ago

    Taguig, National Capital Region, Philippines Visage Executive Search Full time

    **Responsibilities**At Visage Executive Search, we are seeking a highly skilled Auditing Specialist to join our team. As an Auditing Specialist, you will be responsible for the effective execution of internal audits in accordance with the Audit annual plan.Key responsibilities include:• Planning and professional performance of audit assignments and risk...

  • ServiceNow Capability Development Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines GSS PH Full time

    ServiceNow Development ExpertiseGSS PH seeks a skilled ServiceNow Development Manager to lead our team in delivering best-in-class service management solutions. The ideal candidate will have a strong background in ServiceNow development, with certifications as a System Administrator and Application Developer. Experience as an Implementation Specialist is...

  • ServiceNow Capability Development Lead

    4 weeks ago

    Taguig, National Capital Region, Philippines GSS PH Full time

    Key Responsibilities: Develop and implement ServiceNow capabilities to drive business growth and efficiency. Collaborate with cross-functional teams to design and deliver ServiceNow solutions that meet business needs. Provide technical guidance and support to teams on ServiceNow development and implementation. Stay up-to-date with the latest ServiceNow...

  • Corporate Law Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Visage Executive Search Full time

    Job Summary:Visage Executive Search is seeking a highly skilled Corporate Law Specialist to oversee all legal matters within our organization. As a key member of our team, you will provide strategic legal advice, ensure compliance with laws and regulations, and manage legal risks.Key Responsibilities:• Oversee corporate governance and ensure compliance...

  • Senior QA Automation Specialist

    2 days ago

    Taguig, National Capital Region, Philippines Visage Executive Search Full time

    About This RoleWe are seeking a highly skilled Senior QA Automation Specialist to join our team at Visage Executive Search. As a key member of our software development lifecycle, you will be responsible for ensuring the highest quality of our software products.Job DescriptionYou will be responsible for formulating and executing comprehensive test plans to...

  • Technical Support Specialist

    4 weeks ago

    Taguig, National Capital Region, Philippines Visage Executive Search Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Visage Executive Search.Key Responsibilities:Provide technical support for computer hardware and software issuesUtilize CRM tools and remote desktop tools to resolve customer issuesWork with customers to troubleshoot and resolve technical issuesCollaborate with...

  • Internal Audit Specialist

    4 weeks ago

    Taguig, National Capital Region, Philippines Visage Executive Search Full time

    Job SummaryWe are seeking a highly skilled Internal Audit Specialist to join our team at Visage Executive Search. The successful candidate will be responsible for the effective execution of internal audits, assisting with other audit matters and projects, and working under limited supervision with moderate latitude for initiative and independent judgment.Key...