Executive Capability Development Specialist
1 month ago
Train new hires or existing employees on contact centre work and basics for a US Healthcare client.
Conduct multiple trainings for new hires and manage nesting/on-the-job-training along with certification process and collaboration with operations.
Maintain training effectiveness above the required threshold by holding strong governance process in training.
Key Responsibilities:
1. Develop and deliver training programs for new hires and existing employees.
2. Collaborate with operations to manage training process and ensure effectiveness.
3. Conduct workshops for project team members on recent updates and US healthcare industry trends.
Requirements:
- Strong governance process in training.
- Ability to read through standard operating procedures and communicate extracts to trainees clearly.
- Ability to identify gaps between internal processes and customers' expectations.
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