Executive Capability Development Specialist

4 weeks ago


Taguig, National Capital Region, Philippines RecruiterPH Full time
Key Responsibilities:
Train new hires or existing employees in a classroom-based setup on contact centre work and basics for a US healthcare client.

Training and Development:
Conduct multiple trainings for new hires and manage nesting/on-the-job training along with certification process and collaboration with operations.

Training Effectiveness:
Maintain the training effectiveness above the required threshold by holding strong governance process in training.

Communication and Collaboration:
Ability to read through various standard operating procedures and communicate the extracts to the trainees clearly.

Process Improvement:
Identify gaps between internal process and customers' expectations to help business produce the desired outcome.

Collaboration and Liaison:
Liaison with QA to calibrate process knowledge and other departments of the business as required.

Workshops and Training:
Conduct workshops for project team members on recent updates and US healthcare industry trends.

User Acceptance Testing:
Perform user acceptance testing for any new process rollouts/automation in the program.

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