Help Desk Support Specialist

2 days ago


Iloilo City, Western Visayas, Philippines beBeeCustomerService Full time

Job Overview

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team.

The ideal candidate will possess excellent written communication skills, be able to multitask with ease, and demonstrate a strong desire to help customers succeed.

Responsibilities:

  • Billing inquiries and resolution
  • Cancellation of orders
  • Follow-up on orders or concerns
  • Product information and support
  • Return and exchange processes
  • Refunds for defective products or size issues
  • Shipping errors correction
  • Order tracking assistance

Requirements:

  • Strong written communication skills
  • Quick learner with attention to detail
  • Ability to work effectively in a team environment
  • Prior experience in data entry or customer service preferred
  • EP Level Jr - focuses on writing skills rather than verbal communication


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