
Help Desk Support Specialist
2 days ago
Job Overview
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team.
The ideal candidate will possess excellent written communication skills, be able to multitask with ease, and demonstrate a strong desire to help customers succeed.
Responsibilities:
- Billing inquiries and resolution
- Cancellation of orders
- Follow-up on orders or concerns
- Product information and support
- Return and exchange processes
- Refunds for defective products or size issues
- Shipping errors correction
- Order tracking assistance
Requirements:
- Strong written communication skills
- Quick learner with attention to detail
- Ability to work effectively in a team environment
- Prior experience in data entry or customer service preferred
- EP Level Jr - focuses on writing skills rather than verbal communication
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