Customer Support Specialist

Customer Support Specialist page is loaded

Customer Support SpecialistApply locations Iloilo time type Full time posted on Posted 2 Days Ago job requisition id R99607

Accountabilities:

• Data validation via phone, spreadsheet or website.
• Provide documentation for data and processes performed, convey/communicate information by statement or suggestion
• Directly impacts business through responsibility for quality services provided by self or others.
• Responsible for research, resolution and responding to questions and problems via emails, and callbacks/inbound and outbound calls in accordance with service level requirements, while providing an excellent customer experience
• Adherence to the corporate policy regarding authentication, data security and record retention
• Navigate multiple systems and internal tools for research and documentation
• Research any client issues and escalate to Supervisor if a larger issue is identified
• Instill confidence in customers through problem-solving skills and stronger customer service delivery
• Keep records of customer interactions and transactions, recording and details or inquiries, complaints, and comments as well as actions taken for reporting purposes

Qualifications:

• Bachelor's Degree preferred but not required.
• At least 1 year experience with BPO/Shared Services.
• Healthcare background preferred.
• 10-key proficiency.
• Siebel experience preferred.
• Proficient computer skills with multi-tasking very important; specifically, research and document customer inquiries.
• Utilize PC Daily; Microsoft Office Suite and Adobe Acrobat.
• Excellent English written and verbal communication skills.
• Attention to detail is a must; ability to perform repetitive actions daily without affecting attention to detail, ability to make judgment calls based on pre-set criteria and experience.
• Work environment is such that deadlines may fluctuate in accordance with task urgency or constraints.
• Must be extremely adaptable and be able to stay focused.
• Must be able to adapt to intense workloads, schedules and rapidly changing situations with a sense of urgency.
• Must be flexible to transition from mid-shift to night-shift schedule based on business needs.
• Must be in current role for 1 year
• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 months
• Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
• Must have a Successful or above rating in the last Enabling Performance cycle
• Must be willing to attend onsite training for a designated number of days.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .

Please read our Candidate Privacy Policy .

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights .

Similar Jobs (2)Customer Support Specialistlocations Iloilo time type Full time posted on Posted 8 Days AgoTechnical Support Analystlocations Iloilo time type Full time posted on Posted 30+ Days Ago

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

#J-18808-Ljbffr

---