Service Desk Agent

2 weeks ago

Cebu City, Central Visayas, Philippines With Intelligence Full time
With Intelligence Ltd. is seeking a dedicated and customer-focused Service Desk Agent to join our IT support team.

As the first point of contact for IT-related issues and service requests, you will play a crucial role in ensuring a positive experience for our users. The Service Desk Agent/IT Specialist will provide first-level support, troubleshoot issues, and escalate complex problems as needed.

This role requires excellent communication skills, a strong understanding of IT systems, and a commitment to delivering exceptional customer service. You will also contribute to the maintenance of our IT infrastructure and help improve our service delivery processes.

Key Responsibilities:
  1. Provide first-level support for IT issues and service requests via phone, email, or chat
  2. Log and track service desk interactions using ticketing systems
  3. Troubleshoot hardware and software issues, escalating complex problems to higher-level support teams as necessary
  4. Follow standard operating procedures (SOPs) for incident and request management
  5. Have a security first approach and mindset
  6. Maintain excellent customer service standards, ensuring timely and effective resolution of issues
  7. Assist in the setup, configuration, and maintenance of IT equipment
  8. Document all troubleshooting and problem resolution steps
  9. Provide training and support to end-users on IT-related topics
  10. Contribute to knowledge base articles and user guides
  11. Participate in continuous improvement initiatives to enhance service quality
Requirements:
  1. Previous experience in IT support or customer service role
  2. Basic understanding of networking, operating systems, applications, and hardware
  3. Experience with service desk software such as Freshdesk (Our current solution), Atlassian: Jira
  4. Strong problem-solving abilities and attention to detail
  5. Effective communication and interpersonal skills
  6. Ability to work independently and as part of a team
Preferred Qualifications:
  1. ITIL certification
  2. Experience with remote support tools and techniques
  3. Familiarity with industry-specific software applications
  4. Preferably IT graduates: BSCE, BSIT, BSCS, BSIS or other relevant courses
Work Environment:
  1. Primarily onsite role
  2. Interaction with diverse user groups and technical teams
Technology Used: Azure, M365, AWS, Active Directory, PowerApps, Sales Force, Atlassian, WordPress

Benefits:
Why Join With Intelligence?

With Intelligence is a leading provider of data on, and for, the alternative asset management industry. We deliver and provide a unique and rich blend of data and intelligence that includes profiles, fund information, people, indices, news, performance metrics, valuable analyst perspectives, and our renowned investors' intentions and preferences. This is required for our clients to spot their next big opportunity. Via our data platform and our events, we help businesses to make the right connections and conversations to achieve their goals.

With Intelligence values togetherness with its people in enhancing holistic wellness that extends even outside of work:

Employee Wellness and Support:
  1. Leave Benefits - 10 days VL, 10 days SL, 1 day Birthday Leave, 3 days Compassionate Leave, 5 days Wellness and Care Leave
  2. HMO Coverage from Day 1 - free for employee and 2 dependents
  3. Life Insurance Coverage from Day 1 - up to 4x annual salary
  4. Employee Assistance Program (EAP) thru Lifeworks
Financially Together:
  1. Medical and Clothing Allowance
  2. With Hardship Fund
  3. Share With Scheme
Learning and Growth:
  1. Premium access to Go-1 LMS with over 8000+ courses
  2. Monthly Lunch and Learn sessions
Work-Life Balance:
  1. Flexi Fridays - enjoy your Friday afternoons
  2. With Clubs for your passion and hobbies
  3. Quarterly Team Lunches and other social activities
Eurekahedge has relaunched as With Intelligence from 10th November 2021. Our company name is in the process of being rebranded.
#J-18808-Ljbffr

  • Service Desk Agent

    4 weeks ago

    Cebu City, Central Visayas, Philippines Withintelligence Full time

    With Intelligence Ltd. is seeking a dedicated and customer-focused Service Desk Agent to join our IT support team.As the first point of contact for IT-related issues and service requests, you will play a crucial role in ensuring a positive experience for our users. The Service Desk Agent will provide first-level support, troubleshoot issues, and escalate...

  • Healthcare Front Desk Associate

    2 weeks ago

    Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Inc Full time

    About the job Healthcare Front Desk AssociateOur US partner is one of the leading Medical Digital Imaging Service Providers in New Jersey. They offer a full spectrum of diagnostic imaging services in comfortable, convenient, and friendly outpatient imaging centers.As a Healthcare Front Desk Associate, you will assist patients with their inquiries, set up...

  • Healthcare Front Desk Associate

    2 weeks ago

    Cebu City, Central Visayas, Philippines Tahche Careers Full time

    Our US partner is one of the leading Medical Digital Imaging Service Providers in New Jersey. They offer a full spectrum of diagnostic imaging services in comfortable, convenient, and friendly outpatient imaging centers.As a Healthcare Front Desk Associate, you will assist patients with their inquiries, set up appointments, and perform general tasks.This is...

  • Level 1 Service Desk Technician

    4 weeks ago

    Cebu City, Central Visayas, Philippines Allied Fusion Services, Inc. Full time

    We are looking for L-1 Service Desk TechnicianBIG-TIME BENEFITS :Earn Up to: ₱39,000.00Signing bonus: ₱14,000Welcome bonus: ₱10,000Onsite: TGU Tower, IT Park, Cebu CityJob Description:Application troubleshooting relating to the Customer's specific productsManagement Information Systems, including, but not limited to Service Now.Provide Remote support...

  • Front Desk Receptionist

    2 weeks ago

    Cebu City, Central Visayas, Philippines WHR Global Consulting Full time

    POSITION TITLE: Receptionist (Cebu Branch)WORK LOCATION: Salinas Drive, Lahug, Cebu CityWORK SETUP: OnsiteWORK SCHEDULE: Day ShiftQualificationsWilling to work onsiteGood customer service skillsGood written and communication skills in English and CebuanoPeople personGood organizational skillsConfident and smartCan work independently with high initiativeFresh...

  • Call Center Agent

    3 weeks ago

    Cebu City, Central Visayas, Philippines Leaftel Inc. Full time

    Join Our Dynamic Team and Take Your Career to the Next LevelWe are looking for motivated individuals to join our team as Inbound Live Agents. If you're passionate about customer service, thrive in a fast-paced environment, and are ready to grow, we want to hear from youWe Offer:• Competitive Salary: Starting base salary of Php 20,000.00 with opportunities...

  • Financial Services Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱228,000 - ₱276,000

    Job Title: Call Center Agent- Financial Account- Virtual Process**Job Description:** We are seeking a highly motivated and skilled Call Center Agent to join our team. As a Call Center Agent, you will be responsible for providing exceptional customer service and support to our clients through various communication channels.Key Responsibilities:Respond to...

  • Medical Call Center Agent Opportunity

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeCustomerService Full time

    Job Description:We are seeking a highly skilled and dedicated Medical Call Center Agent to join our team. As a Medical Call Center Agent, you will be responsible for providing exceptional customer service to clients, responding to inbound calls, making outbound calls, and supplying EMR notes on all calls conducted.Responsibilities:Answer inbound calls and...

  • Healthcare Frontdesk Associate

    2 weeks ago

    Cebu City, Central Visayas, Philippines Tahche Careers Full time

    Our US partner is one of the leading Medical Digital Imaging Service Providers in New Jersey. They offer a full spectrum of diagnostic imaging services in comfortable, convenient, and friendly outpatient imaging centers.As a Healthcare Front Desk Associate, you will assist patients with their inquiries, set up appointments, and perform general tasks.This is...

  • Arabic and English call center agent

    2 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    TASQ is seeking agents for an on-site customer service representative position in Cebu City, where proficiency in both Arabic and English is required.The recruitment process starts with a phone prescreen and an online IQ test, followed by two in-person interviews held onsite during late afternoon or evening hours.TASQ is hiring immediately for this role,...