Professional Customer Service Representative

1 week ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

The purpose of this role is to provide exceptional customer service and support to clients through inbound and outbound calls.

Responsibilities include handling customer inquiries, resolving issues, and providing information across various systems to meet client needs.

A strong command of the English language, both written and spoken, is essential for this position. Typing speed of 20+ WPM and basic proficiency in Microsoft Office are also required.

We're looking for a motivated and dedicated individual who can work effectively in a remote environment and maintain consistent attendance and adherence to scheduling requirements.

This is an excellent opportunity for those with prior call center experience to contribute to high-impact projects and grow their skills in a dynamic and supportive team.

About the Job
  • Key Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
Qualifications
  • Mandatory Requirements:
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language (written and spoken).
  • Typing speed of 20+ WPM.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
Benefits

Why Choose Us?

  • HMO Coverage plus a dependent.
  • Dental Coverage.
  • Free meal during training.
  • Career growth and learning.
  • Allowances for rice, clothing, laundry and meals.
  • Performance and loyalty bonuses.

We offer a competitive compensation package and a range of benefits that promote work-life balance and career development.

Additional Information

Please note that you must be authorized to work in the country where the job is based.

Subject to the program and location of the position,

  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
  • Must be willing to submit to drug screening.

All qualified applicants are encouraged to apply.

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