Healthcare Customer Service Professional

1 day ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomerService Full time $40,000 - $50,000

Job Opportunity:

We are seeking a Customer Service Representative to join our team.

This is a remote position, working from home during the US day shift.

The ideal candidate will have experience in customer service and possess excellent communication skills.

About the Role:

  • Schedule and coordinate daily activities of healthcare workers
  • Screen and hire caregivers
  • Communicate regularly with field staff, develop strong relationships and promote the employer's brand
  • Staff client shifts by matching the best caregiver with each client
  • Take initiative to build strong rapport and relationships with team members
  • Manage the service delivery platform to meet company standards
  • Answer phone calls and provide excellent customer service
  • Prepare daily and weekly staffing reports
  • Support payroll functions
  • Provide HR support to healthcare workers

Requirements:

  • 3+ years experience in a customer service role
  • Excellent communication skills in English, both spoken and written
  • Expert level computer experience with documents, sheets and web applications
  • Excellent problem solving skills
  • Detail oriented, highly organized, dependable and multi-tasker
  • Self-starter with superior time management skills
  • Excellent customer service skills with phone
  • Dedicated home office space
  • Strong work ethics, respectful and professional attitude towards work

Perks and Benefits:

  • Competitive pay
  • Promising career advancement opportunities
  • Permanent Work from Home (WFH) in a positive, friendly and fun work environment
  • Training, education
  • Recognition and incentives from management

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