Senior Medical Record Coordinator

21 hours ago

Mandaue City, Central Visayas, Philippines beBeeDocument Full time $50,000 - $70,000
Job Opportunity

The Medical Document Retrieval Specialist plays a pivotal role in the healthcare medical records retrieval process. This position ensures all requests are complete, accurate, and prepared for downstream processing.

The quality of intake directly impacts the speed and accuracy of records retrieval.

Key Responsibilities:
  1. Provider Research & Identification
  • Determine all relevant healthcare providers associated with a client's treatment.
  • Locate billing providers and related entities using tools such as Chartswap and prior request history.
  • Input all identified providers into the admin application.
Request Creation & Quality Control
  • Review and correct incoming Release of Information forms, ensuring accuracy and completeness.
  • Create accurate base forms before assembling final submission packets.
  • Conduct thorough quality assurance checks for each ROI packet.
Request Assignment
  • Assign requests to appropriate records team members based on workload and utilization metrics.
Handling Special Cases
  • Identify and escalate provider-specific requirements to the Client Success Manager.
  • Resolve missing or conflicting information by liaising directly with the case manager.
Requirements:
  • Experience: Prior experience requesting health records from providers on behalf of healthcare companies or law firms.
  • Attention to Detail: Extreme accuracy is essential; errors can cause delays in retrieval.
  • Technical Skills: Proficiency in Adobe Acrobat and PDF editing/combining tools.
  • Communication: Strong verbal and written communication skills with a proactive problem-solving mindset.

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