Senior Client Support Specialist

1 day ago

Las Piñas, National Capital Region, Philippines beBeeClientSupport Full time ₱900,000 - ₱1,200,000
Job Title: Senior Client Support SpecialistAbout the Role:

We are looking for a highly skilled and experienced Senior Client Support Specialist to join our team. As a Senior Client Support Specialist, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding their products and services.

In this role, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

Key Responsibilities:
  • Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
  • Customer consultation calls, tech troubleshooting, escalations, and investigation
  • Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
  • Ensure proper and timely escalation of issues to meet internal and external expectations.
  • Identify opportunities and recommendations for continuous process improvement.
  • You are expected to deliver service excellence and maximize customer satisfaction.
  • Work with the external team to stay updated on product and service knowledge
Requirements:
  • Bachelor's degree in any field
  • At least 3 years of customer service experience (email, phone, or chat support)
  • Previous experience supporting SaaS products
  • Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
  • Excellent reading comprehension, verbal, and written communication skills
  • Strong and effective phone contact handling skills
  • An ability to understand and communicate complex ideas to customers, both verbally and in written form
  • Knowledge and experience with Intercom CRM is a plus
  • Aptitude to quickly learn and navigate new technology, systems, and applications
  • The ability to accept feedback gracefully and with an open mind
  • Intermediate understanding of common Customer Experience best practices
  • Customer orientation and ability to adapt/respond to different types of characters
Benefits:
  • Private Health Insurance
  • Paid Time Off
  • Work From Home
  • Training & Development

  • Senior Client Experience Leader

    1 day ago

    Las Piñas, National Capital Region, Philippines beBeeClientSuccess Full time ₱4,000,000 - ₱6,000,000

    About the RoleWe're seeking a seasoned Client Success Specialist to spearhead exceptional client experiences. This senior role requires a strategic thinker with expertise in client satisfaction, process improvement, and people leadership.

  • IT Support Specialist

    1 day ago

    Las Piñas, National Capital Region, Philippines beBeeTechnical Full time ₱35,000 - ₱50,000

    Job Title: IT Support SpecialistAbout the JobWe are seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of our clients' IT environments.You will be responsible for providing exceptional technical support and assistance to our diverse client base. This includes...

  • Senior Client Support Specialist

    1 day ago

    Las Piñas, National Capital Region, Philippines beBeeSupport Full time $45,000 - $60,000

    We're looking for a seasoned Support Professional to drive exceptional client experiences through proactive and solution-focused support.Key Responsibilities:Engage with business clients via email and chat, responding to inquiries with professionalism, empathy, and efficiency.Analyze and resolve operational, technical, or order-related issues in a timely...

  • Frontline Client Support Specialist

    1 day ago

    Las Piñas, National Capital Region, Philippines beBeeCustomer Full time ₱2,500,000 - ₱4,500,000

    Job Title: Customer Service RepresentativeKey Responsibilities:Deliver exceptional service to clients across multiple channels while supporting key marketing initiatives.Combine operational customer care duties with marketing-related tasks, including assisting with e-commerce campaigns, client communications, and digital engagement.Required Skills and...

  • Client Experience Specialist

    1 day ago

    Las Piñas, National Capital Region, Philippines beBeeEmpathy Full time ₱400,000 - ₱600,000

    Client Experience SpecialistAs a key member of our team, you will play a vital role in delivering exceptional client experiences.The ideal candidate will be organized, empathetic, and passionate about making a difference. You will work closely with internal teams to coordinate appointment setting and follow-up, ensuring a seamless, tailored experience for...

  • Senior Client Solutions Specialist

    1 day ago

    Las Piñas, National Capital Region, Philippines beBeeAccount Full time $60,000 - $80,000

    Key Account ProfessionalWe drive accelerated growth for forward-thinking organizations through precise outreach, strategic initiatives, and data-driven execution.This role combines strategic oversight with tactical execution. You'll create materials that directly impact client perception, manage asynchronous client communications, and participate in...

  • Technical Support Specialist

    1 day ago

    Las Piñas, National Capital Region, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

    Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support department, you will be responsible for providing top-notch customer service and resolving technical issues for our clients.The ideal candidate will possess excellent communication skills, both written and...

  • Senior IT Support Specialist

    2 weeks ago

    Las Piñas, National Capital Region, Philippines beBeeTechnical Full time ₱900,000 - ₱1,200,000

    Help Desk Specialist RoleWe are seeking a highly skilled Help Desk Specialist to join our team. The ideal candidate will have excellent technical knowledge and strong problem-solving skills.Support the daily operations of various IT services, completing detailed checklists and reporting status.Provide expert-level assistance to clients via phone, email, or...

  • Remote Client Success Specialist

    1 day ago

    Las Piñas, National Capital Region, Philippines beBeeClientSuccess Full time $9,600 - $12,000

    About Our Client Support RoleWe're seeking a skilled professional to join our team as a Client Success Support specialist.This full-time remote position offers the opportunity to work with a talented group of individuals and contribute to the growth and success of our clients.

  • Client Acquisition Specialist

    1 day ago

    Las Piñas, National Capital Region, Philippines beBeeLead Full time ₱34,000 - ₱56,000

    Drive Growth and Fuel Success As a Lead Generation Specialist, you will play a key role in identifying, engaging, and converting HR and executive-level decision-makers into qualified meetings that drive new client partnerships.You will execute targeted outreach via email, LinkedIn, SMS, and phone to maintain bounce rates below 2% and positive reply rates...