Customer Service Associate

2 days ago

Las Piñas, National Capital Region, Philippines beBeeClientSupport Full time ₱1,974,400 - ₱3,550,400
Customer Service Associate

We are seeking a skilled and detail-oriented Customer Service Associate to join our team.

  • Provide exceptional customer service through various communication channels, including phone, email, and chat.
Key Responsibilities:
  • Respond to customer inquiries in a timely and professional manner.
  • Resolve customer complaints and issues efficiently and effectively.
  • Collaborate with the customer support team to ensure seamless communication and issue resolution.
  • Document customer interactions and updates in our CRM system.
Requirements:
  • 1-3 years of experience in customer-facing roles.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in CRM systems and software applications.
What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
Benefits:
  • Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)
  • Employee Referral Program
  • Work-Life Balance
Why Work With Us?
  • Gain a deep understanding of customer needs and preferences.
  • Develop strong problem-solving and conflict resolution skills.
  • Contribute to a team that prioritizes excellent customer service.
Qualifications and Experience:
  • 1-3 years of experience in customer management or communication.
  • Confident in phone communication, capable of troubleshooting frustrated clients.
  • Proficient in DocuSign and PDF editing applications.
  • Strong communication skills, both over the phone and via email.
  • Team player who asks questions for clarity.
  • Strong administrative and organizational skills.

About us:

We are a leading provider of outsourcing services, supporting clients worldwide. Our company is committed to delivering exceptional customer experiences and fostering a culture of innovation and growth.

Terms and conditions apply.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Administrative
Industries
  • Outsourcing and Offshoring Consulting

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