Customer Experience Specialist

3 days ago

Manila, National Capital Region, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000
Job Title

Customer Service Agent Position

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent. The ideal candidate will possess excellent communication skills, be able to work effectively in a fast-paced environment, and demonstrate a strong commitment to delivering exceptional customer experiences.

This role offers the opportunity to work with a variety of customers, resolve complex issues, and contribute to the growth and development of our organization.

  • About Us:

We are a dynamic company that values innovation, teamwork, and customer satisfaction. Our mission is to provide high-quality products and services that meet the evolving needs of our customers.

  • Key Responsibilities:
Customer Interaction
  • Initial Lead Evaluation and Qualification: Identify lead qualification level and input into the system, assign appropriate sales personnel for lead processing, follow up on lead status to ensure initial contact, create Opportunity document for high-potential leads.
Sales Process
  • Customer Interaction: Answer voice calls and provide standard service level agreement (SLA) spiels, identify customers through various channels for personalized service, access customer master data and historical transactions, check customer credit status in SAP.
Sales Analysis and Cross-Selling
  • Sales Analysis: Analyze sales for potential account upgrades, reconcile cash sales accounts, clean up open sales orders, record feedback and create lead documents for high-potential customers.
Service Process
  • Customer Feedback Handling: Handle inquiries and complaints via calls, SMS, and emails, create and categorize complaint documents, resolve or recommend solutions for first interaction satisfaction, monitor complaint progress and provide status updates, conduct follow-up calls to validate complaint resolution.
Benefits

Training and Development: Successful candidates will undergo an Orientation and Training Program to equip them with the necessary skills for the role.

  • Competitive Salary and Benefits Package: We offer a competitive salary and benefits package, including comprehensive health insurance, paid time off, and opportunities for career advancement.
Others

Work Environment: Our office is located in a convenient location, close to public transportation, with a relaxed and friendly atmosphere.

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