Customer Experience Specialist

2 weeks ago

Manila, National Capital Region, Philippines MyPrize Full time $104,000 - $130,878 per year

MyPrize is an all-new online casino enabling novel multiplayer experiences. MyPrize offers a unique platform where users can play directly alongside their favorite creators and friends, allowing them to play with broader communities for the first time. MyPrize transcends boundaries, and gives players and fans what they have been desperately craving: a unified open platform that combines the best of both online gaming and streaming.

MyPrize is seeking a Customer Experience Specialist to join its engineering team as a contractor. This is an exciting opportunity to join a fast growing team where you will be focused on building frontend services powering features that scale to large numbers of active users.

What you will do at MyPrize:

  • Ticket Management and Resolution: Demonstrate exceptional problem-solving skills by effectively managing and resolving user support tickets across various complexity levels. This includes conducting thorough initial investigations, diagnosing technical issues, and providing clear, concise solutions that address user concerns and enhance overall customer satisfaction.
  • Technical Troubleshooting: Perform detailed technical support by guiding users through step-by-step troubleshooting processes, ranging from basic technical challenges to more intricate system-related problems. Develop a comprehensive understanding of our product ecosystem to provide accurate and efficient support solutions.
  • Live Chat Support: Engage directly with customers through live chat platforms, delivering real-time assistance with professionalism, empathy, and technical expertise. Maintain a responsive and helpful demeanor while quickly addressing user inquiries and escalating complex issues to appropriate team members.
  • Chat Moderation: Monitor and moderate online community channels to ensure a positive, respectful, and constructive environment. Implement community guidelines, address inappropriate behavior, and foster a welcoming space for user interaction while maintaining a neutral and professional approach.
  • Documentation and Knowledge Base Contribution: Accurately document all support interactions, ticket resolutions, and common troubleshooting methods. Help maintain and update the internal knowledge base to improve team efficiency and provide consistent support across all customer touchpoints.
  • Customer Experience Enhancement: Actively seek opportunities to improve overall customer experience by providing actionable feedback to product and development teams based on recurring user issues and support trends.
  • Communication Skills: Communicate complex technical information in clear, accessible language across diverse communication channels, ensuring users of all technical backgrounds can understand and implement solutions effectively.

What you bring to MyPrize:

  • Proven customer support experience
  • Strong technical aptitude
  • Excellent written and verbal communication skills
  • Ability to multitask in a fast-paced environment
  • Patience and empathy in customer interactions

  • Customer Experience Specialist

    7 days ago

    Manila, National Capital Region, Philippines beBeeCustomer Full time $30,000 - $50,000

    Job Title: Customer Experience SpecialistWe are seeking a highly skilled customer experience specialist to fill this role. The ideal candidate will have expertise in providing excellent customer service, resolving queries efficiently and effectively.Main Responsibilities:Develop strong relationships with customers through clear and effective...

  • Customer Experience Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Booth & Partners Full time $104,000 - $130,878 per year

    ROKA is anE-commerce retailcompany located inAustin, TX. ROKA designs and builds the finest performance eyewear and gear on the planet. ROKA is looking to add a CX Specialist who is genuinely excited to help ROKA customers.Job Summary:The Customer Experience Specialist is often thefirst point of contact at ROKA and is responsible for assisting customers with...

  • Customer Experience Specialist

    7 days ago

    Manila, National Capital Region, Philippines beBeeSupport Full time ₱8,000 - ₱12,000

    OverviewEmpowering individuals and small businesses to succeed online faster and easier involves embracing relentless change, complexity, and uncertainty.About YouLeading teams or projects requires contributing to the customer experience based on evolving customer and organizational needs.ResponsibilitiesAs a Technical Support Specialist, you will provide...

  • Customer Experience Specialist

    7 days ago

    Manila, National Capital Region, Philippines beBeeImplementation Full time ₱7,200 - ₱9,600

    Job Description:The Implementation Specialist plays a pivotal role in delivering exceptional customer experiences. This role is responsible for guiding clients through the onboarding and setup process, ensuring seamless integration with our product.Key responsibilities include providing top-notch customer support, troubleshooting assistance, and training to...

  • Customer Experience Specialist

    7 days ago

    Manila, National Capital Region, Philippines beBeeCustomerExperience Full time ₱6,000,000 - ₱8,000,000

    Job Title: Customer Experience SpecialistThis is a challenging role that requires exceptional communication and problem-solving skills.An ideal candidate will have experience in customer-facing roles with a proven track record of delivering high-quality support.Responsibilities:Respond to customer queries in a timely manner, ensuring all issues are resolved...

  • Customer Experience Specialist

    7 days ago

    Manila, National Capital Region, Philippines beBeecustomer Full time $48,000 - $64,000

    Customer Experience SpecialistWe're seeking a highly skilled and enthusiastic Customer Experience Specialist to join our team. In this role, you'll be responsible for delivering exceptional customer service through inbound and outbound calls, ensuring that our clients' needs are met with professionalism and efficiency.Key Responsibilities:Handle Inbound...

  • Customer Experience Specialist

    7 days ago

    Manila, National Capital Region, Philippines beBeeCustomerExperience Full time ₱3,909,000 - ₱4,995,000

    About This RoleWe're seeking a highly skilled and dedicated professional to join our team as a Customer Experience Specialist. In this role, you will be responsible for interacting with customers to address inquiries and resolve concerns regarding our products and services.The ideal candidate will have excellent communication skills, be analytical and...

  • Customer Experience Specialist

    7 days ago

    Manila, National Capital Region, Philippines beBeeSupport Full time $8,000 - $12,000

    Job OverviewWe are seeking a highly skilled Customer Support Specialist to provide exceptional customer service via chats and emails.Key ResponsibilitiesProvide timely and effective support to customers through various communication channelsMeet key performance indicators (KPIs) and consistently deliver high-quality serviceStay up-to-date with industry...

  • Customer Experience Specialist

    1 week ago

    Manila, National Capital Region, Philippines beBeeTechnical Full time $40,000 - $60,000

    Job OverviewWe're seeking a highly skilled support specialist to join our team. In this role, you will provide expert assistance to customers via live chat and tickets, troubleshooting technical challenges and delivering seamless experiences.Your primary responsibility will be to simplify complex technical issues into actionable steps that customers of all...

  • Customer Experience Accounting Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Guesty Full time $40,000 - $80,000 per year

    Guesty is looking for a tech-savvy accounting specialist to join our customer solutions teamGuesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We're a fast-growing global startup that's transforming how the industry works — from guest experience to business growth.With a...